Vice President, Services Support

NFI; Camden (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

NFI in Camden, NJ seeks a Vice President of Port Services Support to lead three pillars: Data & Analytics, Operations Support, and Equipment Management. You will set vision, governance, and an enterprise analytics roadmap to improve customer value and efficiency across container lifecycles.

The role partners with senior leaders, oversees technology platforms including TMS/WMS, and drives training, adoption, and continuous improvement across locations. 25% travel is expected.

Qualifications

• 10+ years of executive leadership in transportation, port services, drayage, or global logistics.
• Experience managing departmental budgets and enterprise-level financial metrics.
• Strong governance, leadership, and cross-functional collaboration skills.

Responsibilities

• Provide strategic leadership for Data & Analytics, Operations Support, and Equipment Management.
• Lead executive sponsorship for major organizational, technological, and operational initiatives.
• Develop standards, governance, and roadmaps across Port Services functions.
• Drive optimization in processes, adoption of technology, and cross-location alignment.

Skills

Executive Leadership

Technology & Analytics Vision

Financial Acumen

Education

Bachelor's degree (Supply Chain/Logistics/Business)

Tools

BI Platforms

TMS/WMS tracking

Job description

Overview

Reporting to the SVP of Port Services, the Vice President of Port Services Support provides leadership and strategic direction for the Port Services Support organization across three core pillars: Data & Analytics, Operations Support, and Equipment Management. Supporting NFI’s comprehensive Port Services business—encompassing Drayage, Transload, and Global logistics—this role establishes the vision, operational infrastructure, and governance for logistics technology platforms, end-user adoption, customer implementations, equipment optimization strategies, and enterprise analytics. The VP will partner with leadership to drive customer value, operational excellence, and continuous improvement as market differentiators across the end-to-end container lifecycle.

Responsibilities

• Executive & Strategic Leadership
  • Partner with leadership across Drayage, Transload, and Global business lines to establish operational standards, enhance customer visibility, and foster continuous organizational improvement across the container lifecycle.
  • Serve as an executive sponsor for major organizational, technological, and operational change management initiatives.
• Team Leadership & Organizational Capability
  • Direct, mentor, and grow a multi-tiered leadership team across Data & Analytics, Operations Support, and Equipment Management functions.
  • Build organizational capabilities, succession plans, and a culture of accountability, continuous learning, and cross-functional collaboration.
• Data & Analytics Strategy
  • Establish and/or oversee the creation of the data and analytics strategy across Port Services, defining the roadmap for business intelligence, reporting frameworks, predictive analytics, and customer visibility solutions.
  • Oversee data governance and data architecture standards to ensure data integrity, reporting consistency, and operational transparency across all core business applications.
• Operations Support & Technology Systems Strategy
  • Direct the overall strategy and operational alignment for Port Services technology platforms (including TMS, facility management systems, telematics, mobility applications, and tracking tools).
  • Oversee scalable onboarding protocols, standard operating procedures (SOPs), and continuous training programs to drive high system adoption and process compliance across all operating locations.
  • Drive executive oversight for major technology rollouts, strategic customer account implementations, and system enhancements to maximize operational velocity and service reliability.
• Equipment & Chassis Strategy
  • Establish the strategic framework, product vision, and operational controls for chassis management tools, equipment tracking, and asset utilization across drayage and transload networks.
  • Oversee programs and operational safeguards designed to maximize asset efficiency and mitigate financial risks related to equipment dwell, demurrage, and detention.
• Operational Governance & Performance Metrics
  • Establish, govern, and monitor key performance indicators (KPIs) and operational scorecards to evaluate technology utilization, data quality, asset velocity, and departmental effectiveness.
  • Lead executive review processes to drive consistency, accountability, and operational excellence across all port markets and logistics networks.
• Budgetary & Resource Management
  • Maintain executive oversight of departmental budgeting, financial forecasting, technology spend, vendor management, and resource allocation to align with business growth and profitability targets.
• Cross-Functional & Enterprise Alignment
  • Lead strategic alignment between Port Services Operations, Information Technology, Safety/Risk, Finance, Maintenance, and Human Resources to streamline workflows, driver administration, customer invoicing, and financial settlement.

Qualifications

Experience

• Minimum of 10 years of progressive executive leadership experience in transportation, port services, drayage, contract logistics, global forwarding, or supply chain technology/support functions.
• Demonstrated experience managing departmental budgets, vendor relationships, and enterprise-level financial metrics.

Skills and Expertise

• Executive Leadership & Governance: Exceptional capability to lead change, influence cross-functional executives, and drive strategic vision into operational execution.
• Technology & Analytics Vision: Broad understanding of modern logistics technology ecosystems (TMS, WMS, telematics, BI platforms, and tracking tools) and how to leverage data to drive operational performance.
• Financial Acumen & Communication: Strong understanding of operational financial drivers (P&L oversight) paired with executive-level communication, presentation, and negotiation skills.

Education

• Bachelor’s degree from an accredited institution in Supply Chain Management, Logistics, Business Administration, Information Systems, or a related field (or equivalent executive professional experience).

Additional Information

• Special Projects: Lead high-priority strategic initiatives assigned by the SVP of Port Services.
• Availability: Executive flexibility to support key deployments, system launches, or critical operational events as needed.
• Travel: Up to 25% travel required across port markets, operational hubs, customer sites, and corporate offices.

Experience

• Minimum of 10 years of progressive executive leadership experience in transportation, port services, drayage, contract logistics, global forwarding, or supply chain technology/support functions.
• Demonstrated experience managing departmental budgets, vendor relationships, and enterprise-level financial metrics.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center PC-94405