Vice President Product/Transformation Program Manager

JPMorgan Chase; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Transformation Program/Project Manager (VP) to lead high-priority initiatives within Client Onboarding and Service. You will turn strategic priorities into executable programs, design future-state operating models, and align business, product, technology, controls, and operations toward shared outcomes.

This is a hands-on leadership role with end-to-end accountability, requiring structured problem-solving, executive communication, and disciplined execution to deliver

Qualifications

• Bachelor's degree and at least 7 years of relevant experience in transformation, strategy, management consulting, program management, product, or operations.
• Experience leading complex cross-functional programs from an ambiguous problem statement through implementation and measurable outcomes.
• Executive presence with strong influencing skills and ability to align senior stakeholders.
• Advanced PowerPoint skills and ability to create polished, decision-oriented executive materials.
• Strong analytical skills and experience using data and performance measures to identify insights and monitor value realization.

Responsibilities

• Lead end-to-end transformation: Own complex, cross-functional initiatives with clear scope, governance, milestones, risks, dependencies, and outcomes.
• Translate strategy into action: convert priorities and OKRs into sequenced roadmaps and executable plans.
• Design the future state: assess processes, identify opportunities, and design scalable operating models.
• Build the case for change: develop problem statements, business cases, impact assessments, and success metrics.
• Drive integrated execution: coordinate dependencies across business, product, technology, controls, and operations; surface trade-offs early.
• Lead through influence: align senior leaders and matrixed partners without direct authority; maintain accountability.
• Communicate with executives: concise, decision-oriented updates that explain strategy, value, roadmaps, and risks.
• Enable implementation and value realization: support pilots, training, adoption measurement, and continuous improvement.
• Advance innovation responsibly: identify opportunities to apply AI, automation, analytics to simplify work and improve decisions.
• Strengthen transformation capabilities: develop reusable methods, playbooks, and governance standards.

Skills

Executive presence

Influencing

Problem solving

Storytelling

Communication

Governance

Program leadership

Analytics

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Job description

Transformation Program/Project Manager

Client Onboarding and Service (COS) | Product & Transformation

About the role

Join the Client Onboarding and Service (COS) Product & Transformation team as a Vice President leading high-priority initiatives that improve how we serve clients and operate at scale. You will turn strategic priorities into executable programs, design future-state operating models, and align business, product, technology, controls, and operations partners around shared outcomes.

This is a hands-on leadership role with end-to-end accountability, from defining the problem and developing the business case through design, delivery, implementation readiness, change enablement, and value realization. The strongest candidates combine strategic thinking, structured problem solving, executive communication, and disciplined execution. They are comfortable navigating ambiguity, constructively challenging established approaches, and being accountable for measurable outcomes.

Job responsibilities

• Lead end-to-end transformation: Own complex, cross-functional initiatives across the transformation lifecycle, with clear scope, governance, milestones, decision rights, risks, dependencies, and measurable outcomes.
• Translate strategy into action: Convert business priorities and objectives and key results (OKRs) into sequenced roadmaps, executable plans, and practical operating-model changes.
• Design the future state: Assess current processes and pain points, identify opportunities, and design standardized, scalable processes and operating models. Define documented alternative paths when specific client or business needs require them.
• Build the case for change: Develop fact-based problem statements, options, business cases, impact assessments, success measures, and recommendations that support timely leadership decisions.
• Drive integrated execution: Coordinate dependencies across business, product, technology, controls, and operations; surface trade-offs early; resolve barriers; and sustain momentum across parallel workstreams.
• Lead through influence: Create alignment among senior leaders and matrixed partners without relying on direct authority. Build trusted relationships while maintaining accountability for decisions and commitments.
• Communicate with executives: Create concise, decision-oriented presentations and updates that clearly explain strategic intent, business value, roadmaps, risks, dependencies, decisions, and change impacts.
• Enable implementation and value realization: Partner with business and change teams on pilots, testing, implementation, communications, training, adoption measurement, and continuous improvement.
• Advance innovation responsibly: Identify practical opportunities to apply artificial intelligence, automation, workflow, analytics, and emerging technologies to simplify work, improve decisions, and enhance client and employee experiences.
• Strengthen transformation capabilities: Develop reusable methods, playbooks, governance standards, and lessons learned that improve consistency and effectiveness across the transformation organization.

What success looks like

• Anticipate cross-program impacts and focus leaders on the decisions that matter most.
• Create structure and forward momentum when the path is not fully defined.
• Combine strategic thinking with delivery rigor, from framing the answer through leading execution.
• Communicate complex issues with precision and provide clear, well-reasoned recommendations.
• Raise standards through sound judgment, preparation, follow-through, and partnership.
• Measure success through business outcomes, sustained adoption, and realized value, not activity completion alone.

Required qualifications, capabilities and skills

• Bachelor's degree and at least 7 years of relevant experience in transformation, strategy, management consulting, program management, product, or operations within a complex organization.
• Demonstrated success leading complex, cross-functional programs from an ambiguous problem statement through implementation and measurable outcomes.
• Exceptional structured problem-solving skills, including the ability to synthesize qualitative and quantitative information, evaluate options, and develop practical recommendations.
• Executive presence and strong influencing skills, with experience aligning senior stakeholders and driving decisions across matrixed teams.
• Advanced Microsoft PowerPoint skills, including building compelling storylines, simplifying complex topics, and creating polished, decision-oriented executive materials.
• Strong analytical skills and experience using data and performance measures to identify insights, shape priorities, and monitor value realization.
• Excellent written and verbal communication skills, with the judgment to tailor messages for executive, business, product, technology, controls, and operations audiences.
• Disciplined program leadership experience, including governance, integrated planning,