Vice President, Product Manager - Asset Management Client Service Experience - Service Assist (AI Builder)

JP Morgan Chase; New York (NY); Sur place; USD 140 000 - 210 000; Plein temps

Avantages offerts par ce poste

Base salary + incentives

Health care coverage

Retirement savings plan

Résumé du poste

JPMorgan Chase & Co. seeks a Product Manager for the Asset Management Product and Experience (AMPX) team to help build Service Assist, our generative AI and automation platform that channels client inquiries into one place and helps servicing teams respond faster and more accurately.

You will prototype features, own parts of the backlog, and collaborate with Engineering, Design, and Data Science to move experiments into production, while engaging Client Service teams to identify automations and

Qualifications

• Hands-on AI experience with prototypes and automation.
• Knowledge of prompt engineering, LLMs, RAG, and agent AI.
• Proficiency in Python, SQL, Git/GitHub, and APIs.
• Product delivery experience in Agile environments.
• Ability to move quickly from ambiguity to working prototype.
• Strong communication and stakeholder demonstration skills.
• Continuous learning of new AI tools and techniques.

Responsabilités

• Prototype features and workflows for Service Assist using AI tools.
• Create and maintain AOPs and agent workflows for use cases like email triage and routing.
• Own part of the Service Assist backlog, write user stories and acceptance criteria.
• Collaborate with Engineering, Design, and Data Science to hand off prototypes.
• Engage with Client Service teams to understand inquiries and automation opportunities.
• Measure adoption, accuracy, and automation rates using SQL and dashboards.
• Test AI responsibly with evaluation sets and controls per Risk & Controls standards.
• Drive adoption with demos, quick-start guides, and training.

Connaissances

Hands-on AI

AI concepts

Code & data

Product delivery

Ambiguity

Clear communication

Continuous learning

Outils

Python

SQL

Git/GitHub

APIs

Description du poste

As a Product Manager in the Asset Management Product and Experience (AMPX) team, you will help build Service Assist, our generative AI and automation platform that brings client inquiries from every channel into one place and helps our servicing teams respond faster, more accurately, and with less risk.

This role is for a builder. Our strategy is in place, and we need someone to help us deliver it. You will turn ideas into working prototypes quickly, building agents, workflows, AOPs, and proofs of concept that show what is possible and help us get to production sooner. If you already use AI agents to automate parts of your own work and enjoy experimenting with new tools, we would like to hear from you.

Job Responsibilities

• Prototype quickly: build Service Assist features, agents, and workflows using current AI development tools, and turn user problems into working demos that teams can test and give feedback on.
• Create and maintain AOPs and agent workflows for use cases such as email triage, routing, response drafting, summarization, and case management automation.
• Deliver the roadmap: own part of the Service Assist backlog, write clear user stories and acceptance criteria, sequence the work, and take features from discovery through release.
• Partner with Engineering, Design, and Data Science to hand off prototypes, speed up delivery, and move successful experiments into production.
• Spend time with the users: work alongside Client Service teams, learn how inquiries are handled today, and find the next good opportunity to automate or simplify.
• Measure and improve: use SQL, Python, and dashboards to track adoption, response time, accuracy, and automation rates, and use the results to improve what we deliver.
• Test AI responsibly: build evaluation sets, run prompt and model tests, and apply controls so solutions are accurate, explainable, and meet our Risk & Controls standards.
• Drive adoption: create demos, quick-start guides, and training that help servicing teams get value from new capabilities, and share what you know about AI with the rest of the team.

Required qualifications, skills, and capabilities

• Hands-on AI experience: you regularly use AI coding assistants, coding agents, and modern code editors to build prototypes, automations, and tools. Be ready to show us something you have built.
• Working knowledge of AI concepts: prompt engineering, large language models (LLMs), retrieval-augmented generation (RAG), and agent-based AI, and how to apply them to business problems. Much of this role is building the harness that our AI agents work within: the tools, data, instructions, guardrails, and checks that let agents do reliable work.
• Comfortable with code and data: working knowledge of Python, SQL, Git/GitHub, and APIs; able to read, change, and debug code and work with data to test ideas.
• Product delivery experience as a Product Manager, Product Owner, Business Analyst, or similar in an agile environment, including backlogs, user stories, acceptance criteria, and iterative releases. AI is changing how products are built and delivered, and we want someone who is ready to rethink our ways of working rather than just follow the traditional playbook.
• Action-oriented: comfortable with ambiguity, able to move quickly, and happy to show a working prototype instead of a long document.
• Clear communicator: able to explain technical topics in plain language and demo your work to partners at all levels.
• Always learning: you keep up with new AI tools and techniques and bring them back to the team.

Preferred qualifications

• Financial services or Asset Management experience, ideally supporting Client Service, contact center, or client inquiry work.
• Experience building agents or multi-step automations using agent frameworks, Model Context Protocol (MCP) servers, or low-code/no-code platforms.
• Familiarity with AI platforms and tooling, such as LLM platforms, vector databases, AI evaluation and monitoring tools, and MLOps/LLMOps practices.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.