Vice President, Patient Services

Cincinnati Children's; Cincinnati (OH); On-site; USD 150,000 - 230,000; Full time

Job summary

Cincinnati Children’s seeks a senior leader to oversee the Patient Services department, driving strategic planning, service delivery, and operational excellence. This role partners with executive leadership to align with the Medical Center’s strategic plan and to improve value of care, patient experience, and staff workflows.

You will lead at strategic and tactical levels, coach leaders, advance performance improvement initiatives, ensure regulatory compliance, and manage budgets and resource

Qualifications

• Master of Nursing, MBA, or similar field with a Bachelor's in Nursing.
• 10+ years in the field with 7+ years in a leadership role with business impact.
• Licensed RN.
• Doctorate in related discipline preferred.

Responsibilities

• Strategic Planning - Develop and implement the Patient Services Strategic Plan; improve value of care and services.
• Leadership - Provide vision and lead collaboration, planning, and evaluation; coach team members.
• Human Resource Management - Attract, hire, and retain top performers; workforce planning and onboarding.
• Financial Management - Ensure budgets, productivity, and cost efficiency; oversee resource utilization.
• Performance Improvement/Safety - Improve care quality and safety; drive continuous improvement and action plans.
• Regulatory Compliance - Ensure adherence to regulatory requirements and standards.

Skills

Strategic planning

Leadership

Financial management

Performance improvement

Regulatory compliance

HR management

Education

Master of Nursing / MBA in Hospital Administration

Job description

• Strategic Planning - Participate in the development and implementation of the Patient Services Strategic Plan aligned with the Medical Center strategic plan. Determine avenues to improve the value of care and services at CCHMC. Develop business opportunities to enhance reach and revenue within and outside our region. Demonstrate strategic and systems thinking in area of responsibility. Participate in efforts to refine technology to support patient care and staff workflow. Drive Research in associated areas of responsibility.
• Leadership - Provide vision, direction, and leadership in the department of Patient Services. Lead collaboration, planning, implementation, problem solving and evaluation efforts for areas of responsibility both at strategic and tactical level. Maintain personal development plan and provide management development, relationship building and coaching for other members of the team. Represent CCHMC at state, local and national level through involvement in professional associations and organizations. Participate in community service.
• Human Resource Management - Partner with departmental leadership and Human Resources to develop and monitor effective and appropriate strategies and programs related to attracting, hiring, and retaining top performers, workforce planning, succession planning, and on-boarding. Achieve targeted departmental productivity measures. Assure that staff and managers are actively engaged in unit, divisional, and organizational shared governance activities as reflected in the minutes and other related documents. Foster a \"magnet\" culture.
• Financial Management - Assure financial accountability for annual operating and capital expenditures and budgets. Meet yearly goals for contribution margin, percent variance from budget and overtime rate. Assure efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity units appropriate for areas managed. Execute and oversee innovative management strategies for cost effectiveness.
• Performance Improvement/Safety - Continually assess and improve the performance of care and services provided. Maintain an environment that ensures patient and staff safety. Meet annual safety goals as defined by the organization. Ensure a high level of customer service, including family centered care. Foster continuous improvement activities. Embrace change management through the exploration, development and implementation of evidence-based practice and quality efforts. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements.
• Regulatory Compliance - Areas of responsibility are in compliance with regulatory requirements and accreditation standards.

Primary Location

Location D

Department

Patient Services

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

Job Responsibilities

• Strategic Planning - Participate in the development and implementation of the Patient Services Strategic Plan aligned with the Medical Center strategic plan. Determine avenues to improve the value of care and services at CCHMC. Develop business opportunities to enhance reach and revenue within and outside our region. Demonstrate strategic and systems thinking in area of responsibility. Participate in efforts to refine technology to support patient care and staff workflow. Drive Research in associated areas of responsibility.
• Leadership - Provide vision, direction, and leadership in the department of Patient Services. Lead collaboration, planning, implementation, problem solving and evaluation efforts for areas of responsibility both at strategic and tactical level. Maintain personal development plan and provide management development, relationship building and coaching for other members of the team. Represent CCHMC at state, local and national level through involvement in professional associations and organizations. Participate in community service.
• Human Resource Management - Partner with departmental leadership and Human Resources to develop and monitor effective and appropriate strategies and programs related to attracting, hiring, and retaining top performers, workforce planning, succession planning, and on-boarding. Achieve targeted departmental productivity measures. Assure that staff and managers are actively engaged in unit, divisional, and organizational shared governance activities as reflected in the minutes and other related documents. Foster a \"magnet\" culture.
• Financial Management - Assure financial accountability for annual operating and capital expenditures and budgets. Meet yearly goals for contribution margin, percent variance from budget and overtime rate. Assure efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity units appropriate for areas managed. Execute and oversee innovative management strategies for cost effectiveness.
• Performance Improvement/Safety - Continually assess and improve the performance of care and services provided. Maintain an environment that ensures patient and staff safety. Meet annual safety goals as defined by the organization. Ensure a high level of customer service, including family centered care. Foster continuous improvement activities. Embrace change management through the exploration, development and implementation of evidence-based practice and quality efforts. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements.
• Regulatory Compliance - Areas of responsibility are in compliance with regulatory requirements and accreditation standards.

Job Qualifications

• Master of Nursing, Master of Business Admin, Master's in Hospital Administration OR similar field with a Bachelor's Degree in Nursing
• 10+ Years experience in associated discipline with 7+ years in a leadership role having significant business impact
• RN license
• Preferred: Doctorate in related discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability