Vice President, Partner Operations

Qcells North America

San Francisco (CA)

On-site

USD 250,000 - 390,000

Full time

16 hours ago

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Job summary

Hanwha Q CELLS America Inc. in San Francisco, CA seeks a Vice President of Partner Operations to lead the third‑party partner platform’s execution, ensuring scalable delivery, ecosystem coordination, and reliability as the business grows.

You will own the full partner lifecycle from onboarding to asset performance, building disciplined execution systems and strong commercial relationships. The role focuses on driving operational scalability across distributed assets and markets, with ownership

Qualifications

Senior operational leader with 15+ years of work experience and a track record scaling complex B2B partner ecosystems.
Strong ability to lead cross-functional teams across partner operations, implementation, support, vendor management, and platform administration.
Excellent interpersonal, leadership, and analytical skills with a focus on execution discipline.

Responsibilities

Own end-to-end partner lifecycle execution from onboarding to monetization and ongoing asset performance.
Develop and enforce operating standards for partner activation, documentation, and gating.
Lead Partner Operations, Asset Execution, Ecosystem Operations, and Platform Administration teams.
Drive KPIs, operating rhythms, and scalability across markets and partner types.

Education

Bachelor's degree

Job description

POSITION DESCRIPTION

The Vice President of Partner Operations will lead execution across EnFin’s third-party partner platform, ensuring scalable delivery performance, ecosystem coordination, and operational reliability as the business grows. This leader will own execution across the full partner lifecycle, from onboarding and activation through project delivery, monetization, and ongoing asset performance. This will involve implementing and overseeing the operating infrastructure that enables installers, distributors, service providers, and integration partners to execute consistently across onboarding, project delivery, incentive realization, and ongoing asset performance/ The role focuses on building disciplined execution systems, strengthening commercial operating relationships across the partner ecosystem, and driving operational scalability across distributed assets and markets. This includes ownership of both partner-facing execution discipline and the support infrastructure required to enable partners to operate effectively on the platform.

Description

POSITION DESCRIPTION

This position will be based in our San Francisco, CA office.

Responsibilities

Partner Lifecycle Execution & Experience

Lead end-to-end operational ownership of installer onboarding, activation readiness, and market launch execution.
Establish scalable operating standards governing partner activation timelines, documentation quality, and execution of gating.
Own the Partner Operations function as the primary B2B support interface, including Partner Advisor teams, issue resolution workflows, and escalation management.
Ensure partners have clear, timely, and actionable support across onboarding, project execution, and ongoing operations.
Drive performance improvement initiatives with strategic partners in coordination with Sales, Risk, and Finance.

Distributed Asset Execution & Performance Oversight

Own the operating framework for project design inputs, savings validation, and milestone progression — including documentation standards, gating discipline, exception tracking, and cross-functional escalation — in partnership with Risk on policy and approval criteria.
Oversee performance results across the installed base, including operational management of performance guarantee programs.
Own operational execution, tracking, partner remediation, and governance inputs for performance guarantee programs; coordinate with Risk, Finance, Product, and Asset Management on policy and calibration decisions.
Coordinate with internal affiliates and installer partners to ensure resolution of field execution issues including workmanship, documentation gaps, asset underperformance, and deployment friction.

Ecosystem Commercial Operations

Lead commercial operating relationships with key ecosystem integration partners including design/proposal platforms, CRM systems, and data workflow providers.
Own commercial execution relationships with distribution partners, including coordination of direct pay integrations, safe harbor deployment execution, and supply-chain driven operational initiatives.
Oversee operational engagement with grid services and virtual power plant partners, ensuring reliable deployment of readiness and performance tracking.

Incentive & Monetization Execution

Lead operational execution of incentive monetization programs including rebate realization, SREC processes, and utility coordination.
Build scalable infrastructure for incentive tracking, documentation readiness, and cross-stakeholder coordination.
Drive continuous improvement in realization timelines and operational yield across incentive programs.

Affiliate Service Provider & Vendor Performance

Own operational oversight of inspection, validation, servicing support, and other affiliate service providers supporting project progression.
Establish performance standards, escalation frameworks, and transparency mechanisms across vendors.

Field Platform Reliability & Integration Execution

Lead operational ownership of installer-facing platform configuration, deployment readiness, and issue resolution.
Coordinate closely with Product and Technology teams to prioritize reliability improvements impacting partner execution.
Ensure successful field rollout and operational adoption of integration capabilities across ecosystem partners

Operational Scalability & Leadership

Build and lead high-performing teams across Partner Operations, Asset Execution, Ecosystem Operations, and Platform Administration.
Define execution of KPIs and operating rhythms that enable sustained growth in project volume and geographic expansion.
Develop leadership depth and organizational structure to support increasing partner and asset complexity.

Required Qualifications

Senior operational leader with 15+ years of work experience and a bachelor’s degree including a minimum of 12+ years of experience with background scaling complex B2B partner ecosystems in distributed or capital-intensive industries.
Strong track record of improving execution quality across multi-stakeholder delivery environments.
Commercially credible operator capable of managing strategic external relationships.
Hands‑on leader comfortable driving execution discipline in fast growth setting.
Proven ability to lead cross-functional operating teams across partner operations, implementation, support, vendor management, platform administration, and field execution.
Strong commercial judgment, but not primarily a sales role; able to manage senior partner relationships while maintaining execution discipline and operational standards.
Ability to ideate, develop and execute strategic plans, in close collaboration with internal and external partners and stakeholders.
Highly motivated and able to thrive in a fast-paced customer‑centric environment where priorities may change quickly.
Excellent interpersonal skills, leadership, team development, people management and influencing skills at a senior level.
Strong analytical orientation with the ability to use operational data, partner performance metrics, and execution of KPIs to drive accountability and continuous improvement.
Excellent oral and written communication skills with the ability to present core concepts, vision and strategy in internal and external forums.

SUCCESS METRICS

Reduced partner activation cycle time and improved readiness quality.
Improved milestone execution consistency and reduced deployment friction.
Strong performance guarantee outcomes and operational performance visibility.
Increased realization efficiency across incentives, grid services, and monetization programs.
High partner satisfaction and ecosystem execution reliability.
Platform scalability supporting sustained volume growth without disproportionate escalation burden.

Preferred Qualifications

Advanced Degree
Specific experience in residential solar is strongly preferred.

Hanwha Q CELLS America Inc. (“HQCA”) is aQcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.