Vice President of Retail Operations

The MarketPlace, Inc.; Independence (KS); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MarketPlace Ltd is seeking a highly motivated leader to oversee merchandising and purchasing for assigned categories across our stores. The Vice President of Retail Operations will report to the President, manage budget spending, set inventory controls, monitor labour efficiency, and ensure customer service excellence.

Responsibilities include supervising teams, developing annual targets with senior leadership, optimizing pricing and costs, maintaining safety standards, and sustaining high store

Qualifications

• Minimum five years in a VP/Director Retail Operations or equivalent.
• Strong written and verbal communication with diverse stakeholders.
• Proficiency with Windows and Microsoft Office applications including Excel, Word, and Outlook.
• Accounting and math skills to supervise sales, invoices, margins, and budgets.

Responsibilities

• Oversee merchandising and purchasing for assigned categories and drive sales and profits.
• Review budgets, control spending, and establish inventory controls.
• Monitor labour efficiency and ensure health, safety, and service standards.
• Develop strategy with senior leadership and set annual department targets.
• Coach and mentor store teams and enforce merchandising standards.

Skills

P&L management

Budgeting

Leadership

Strategic planning

Communication

Inventory management

Merchandising

Staff coaching

Tools

Excel

Word

Outlook

Job description

MarketPlace Ltd is seeking a highly motivated leader to oversee all merchandising and purchasing for assigned categories to attain sales targets and profit objectives for the group of stores. Reporting directly to the President, the Vice President of Retail Operations will review and control all budget spending, set inventory controls, monitor labour efficiency, execute merchandising standards, maintain clean and fresh company standards, follow all health and safety guidelines, and ensure customer service excellence is delivered in the retail stores.

Duties include but are not limited to the following:

• Must have extensive knowledge and understanding of P&L metrics and key components to drive and sustain positive financial results.
• Must have multi-retail unit responsibilities which include the Grocery stores, Dollar stores, Sears, and the Central Warehouse.
• Must ensure the highest quality products and services are delivered every day in all retail units.
• Knowledge of pricing and costing policies in all aspects of the grocery store environment.
• Must have a working knowledge of office software, the ability to travel and the capacity to adapt to change.
• Strong supervisory skills - managing conflict, performance management, providing feedback, coaching, mentoring and motivating associates.
• Make effective decisions regarding operational choices in work procedures, inventory allocations, new product purchases, scheduling, and other situations where multiple factors must be considered to maximize operating results.
• Ensure all facilities and equipment are maintained in good working order and kept up to date with industry standards.
• Establish and maintain effective security standards and procedures for all areas within the company.

• Must be able to coach, teach, train, and mentor teams in all stores.
• Must be able to work with the senior leadership team to build a strategy for the departments and develop annual targets and goals for the departments.

Qualifications and Experience:

• Must have a positive attitude and be committed to creating a positive work environment.

• Must have a minimum of five years' experience as a Vice President or Director of Retail Operations or a similar role.
• Strong written and verbal communication skills and the ability to work with a wide variety of stakeholders.
• Strong computer skills and proficiency with computer software used in the food industry.
• Proficiency with Windows based computers and Microsoft programs including Excel, Word, and Outlook email applications, including import and export functions.
• Must possess the accounting and math skills necessary to supervise and handle sales transactions, verify invoices, calculate gross margins, percentages, ad losses, create operating budgets and make financial projections.
• Exceptional interpersonal and customer service skills
• Highly organized and able to work in a fast-paced environment.

Closing date: September 22, 2026