Vice President of Operations

Waterhouse Bath & Kitchen Studio - Inspire. Guide. Elevate.

Perrysburg (OH)

On-site

USD 150,000 - 190,000

Full time

2 days ago

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Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Holidays)

Company Paid Short Term Disability

Training & Development

Wellness Resources

Job summary

Maumee Supply & Waterhouse seeks a visionary Vice President of Operations to lead development and continuous improvement of our operational systems, processes, technology, and infrastructure. This high-impact role requires a problem solver, systems thinker, and process builder who removes barriers so teams work faster and more effectively.

You will own Epicor Eclipse, IT, SOP development, and cross-functional problem solving, supervising Purchasing and Warehouse.

Qualifications

Significant operations leadership experience in distribution, wholesale, manufacturing, or similar environments.
Strong Epicor Eclipse experience and ERP-driven process improvement.
Experience developing and implementing SOPs and documented processes.
Excellent written and verbal communication skills and cross-functional collaboration.
Ability to lead cross-functional initiatives and manage projects.

Responsibilities

Lead executive operations strategy, performance, and growth.
Drive continuous improvement, identify bottlenecks, and implement permanent solutions.
Serve as Eclipse SME; oversee IT, process docs, and system integrations.
Develop SOPs, train staff, and ensure consistent execution.
Partner with Sales, Purchasing, Warehouse, and Customer Service to remove barriers.

Skills

Leadership

Systems thinking

Problem solving

Process documentation

Technology-minded operator

Change agent

Execution

Communication

Education

Bachelor's degree in Business, Operations, IT, or Supply Chain

Tools

Epicor Eclipse

Trainual

Loom

Job description

Maumee Supply & Waterhouse is seeking an experienced Vice President of Operations to lead the development and continuous improvement of our operational systems, processes, technology, and infrastructure.

This is a high-impact leadership position for a problem solver, systems thinker, and process builder. We are looking for someone who enjoys identifying why things are not working, developing creative solutions, and removing barriers so employees can perform their jobs faster, easier, and more effectively.

The VP of Operations will have significant responsibility for Epicor Eclipse, IT, process improvement, SOP development, operational efficiency, and cross-functional problem solving across Maumee Supply and Waterhouse. The VP of Operations will directly oversee the Purchasing team and Warehouse Manager.

At Maumee Supply & Waterhouse, we believe taking care of our team is the foundation for taking care of our customers. Our goal is to create a superior work environment where people are supported, challenged to grow, and empowered to do their best work. That commitment extends to our customers, whom we strive to serve as a complete, correct, and on-time supplier of residential, commercial, and industrial plumbing, heating, and industrial PVF materials. Through unmatched service, decades of industry knowledge, and a relentless focus on doing things the right way, we deliver value beyond the product itself. As we grow—both as individuals and as a company—we remain committed to continuously improving how we serve our team, our customers, and our community.

Requirements

Leadership & Organizational Accountability

Serve as a key member of the executive leadership team and contribute to the overall direction, performance, and growth of the company
Sit in the company's Integrator Seat on the Accountability Chart, providing leadership, alignment, and accountability across the organization
Translate strategic priorities into clear goals, actionable plans, and measurable results
Create clarity around ownership and expectations, and hold leaders accountable for execution and results
Proactively identify organizational issues, bring solutions to the leadership team, and drive issues to resolution
Build a culture of ownership, accountability, continuous improvement, and high performance while developing and coaching operations leaders

Operations & Continuous Improvement

Lead continuous improvement initiatives across the organization
Identify bottlenecks, inefficiencies, recurring problems, and unnecessary processes
Analyze root causes and develop permanent solutions rather than temporary workarounds
Improve operational efficiency, productivity, accuracy, and customer service
Establish KPIs and reporting to measure operational performance
Lead cross-functional operational improvement projects from concept through implementation

Epicor Eclipse

Serve as the company's internal Epicor Eclipse subject-matter expert
Identify opportunities to improve Eclipse utilization, workflows, reporting, and automation
Improve processes involving Sales, Inside Sales, Purchasing, Inventory, Warehouse, Customer Service, and Accounting
Troubleshoot Eclipse-related business problems and determine whether solutions involve process, training, configuration, reporting, or technology
Manage relationships with Eclipse support, consultants, and technology partners
Lead or coordinate Eclipse enhancements, integrations, and system projects

IT & Technology

Provide leadership and oversight for the company's IT environment
Manage relationships with external IT providers and technology vendors
Identify technology risks, inefficiencies, and opportunities
Help oversee cybersecurity, system access, hardware, software, backups, and technology standards
Lead technology implementations and improvements
Identify opportunities to automate manual processes and improve employee productivity

Process Development & Documentation

Identify critical processes that are undocumented, inconsistent, or overly dependent on individual employees
Create clear, practical SOPs and workflows
Establish process owners and accountability
Maintain the company's process documentation and operating standards
Utilize tools such as Trainual and Loom to document and train employees on processes
Ensure processes are implemented, trained, measured, and continuously improved

Cross-Functional Problem Solving

Partner with Sales, Inside Sales, Purchasing, Warehouse, Delivery, Accounting, Customer Service, and Waterhouse to remove operational barriers
Improve order entry, inventory, purchasing, warehouse, delivery, customer service, and communication workflows
Identify recurring problems and develop systems that prevent them from happening again
Serve as a key escalation point for complex operational and system issues
Work closely with executive leadership to improve the overall performance and scalability of the organization

What We're Looking For

The ideal candidate is:

A creative problem solver who enjoys figuring out difficult problems
A systems thinker who understands how people, processes, technology, and data work together
A process builder who naturally turns recurring problems into repeatable solutions
A process documenter who believes processes should be written, trained, and consistently followed
A technology-minded operator who understands how technology can improve business performance
An Eclipse expert with meaningful hands‑on experience using Epicor Eclipse
A barrier remover who looks for ways to make other employees more productive
A change agent who is comfortable challenging existing processes
An executor who takes solutions from idea to implementation
Curious, analytical, organized, and highly accountable

Required Qualifications

Significant operations leadership experience in distribution, wholesale, manufacturing, construction supply, or a similar environment
Strong hands-on Epicor Eclipse experience
Demonstrated experience improving ERP-driven business processes
Experience with IT systems, technology, and technology vendors
Experience developing and implementing SOPs and documented processes
Strong project management and organizational skills
Demonstrated success leading cross-functional initiatives
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work effectively with both executive leadership and frontline employees

Preferred Qualifications

Wholesale distribution experience
Plumbing, HVAC, industrial, electrical, or building-material distribution experience
Epicor Eclipse implementation, optimization, or upgrade experience
Experience with ERP integrations and automation
Warehouse, inventory, or logistics experience
Experience with business intelligence and operational reporting
Experience with Trainual, Loom, or similar process-documentation platforms
Experience with EOS or another structured operating system
Experience managing external IT providers and technology partners
Experience opening new locations and expanding into new territories
Bachelor's degree in Business, Operations, Information Technology, Supply Chain, or a related field, or equivalent professional experience

What Success Looks Like

Success in this role means making Maumee Supply and Waterhouse faster, more efficient, more consistent, less dependent on a single individual employee, and poised for growth and expansion.

You will be successful when: