Vice President, Fulfillment Operations

Holtzbrinck; Northern (KY); Hybrid; USD 190,000 - 225,000; Full time

Benefits offered by this job

Retention bonus

Paid Time Off

11 paid holidays

401(k) plan eligibility

Competitive benefits

Job summary

Macmillan Publishers is seeking a Vice President of Fulfillment Operations for our Gordonsville facility. You will lead safe, scalable, customer-focused fulfillment, aligning execution with strategy while leveraging automation, analytics, and AI to boost performance and meet commitments.

You will report to the executive team, shape long-range plans, and develop a capable organization. 10+ years in fulfillment or supply chain leadership are expected, with a background in high-SKU environments a

Qualifications

• Bachelor's degree in business, operations, or supply chain management.
• 10+ years of leadership in warehouse or fulfillment operations.
• Experience leading large teams and managing budgets.
• Experience in publishing or distribution is a plus.

Responsibilities

• Set and execute strategies to achieve service, quality, productivity, safety, and financial goals.
• Own fulfillment service performance with cross-functional partners to improve customer experience.
• Manage budgets, capital planning, and resource optimization.
• Build a high-performing leadership team and succession plans.
• Evaluate automation, analytics platforms, and AI-enabled solutions.
• Ensure compliance with regulatory and safety requirements.
• Lead capacity planning for future demand and resilience.
• Maintain relationships with customers, vendors, and tech partners.
• Drive enterprise-wide initiatives and continuous improvement.

Skills

Executive leadership

Strategic thinking

Financial stewardship

Stakeholder management

Data-driven decisions

Collaboration

Change leadership

AI enablement

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain

Master's degree preferred

Tools

Automation technologies

Warehouse technologies

Job description

Macmillan Publishers is a global trade book publishing company with prominent imprints around the world, publishing a broad range of award-winning books for children and adults in all categories and formats. Macmillan Publishers is committed to our authors, our employees, and to the environment.

Administration

Come join our team!
$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligibleto participatein the 401(k) Plan
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Vice President, Fulfillment Operations in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

About the Role

The Vice President, Fulfillment Operations ensures MPS delivers safe, efficient, scalable, and customer-focused fulfillment operations. As a key member of the executive leadership team, this role aligns execution with business strategy, builds organizational capability, and leverages technology, automation, and AI to enhance operational performance and meet customer commitments. As a member of the senior leadership team, the Vice President contributes to enterprise strategy, long-range planning, organizational effectiveness, and key business decisions that support sustainable growth and operational excellence.

What You'll Do

• Establish and execute operational strategies that consistently achieve customer service, quality, productivity, safety, and financial objectives.
• Serve as the executive owner of fulfillment service performance, partnering with Customer Service, Sales, and operational stakeholders to resolve issues impacting customer experience.
• Achieve financial objectives through disciplined budget management, capital planning, and resource optimization.
• Build and develop a high-performing fulfillment leadership team and establish succession planning strategies that strengthen organizational capability.
• Evaluate and implement automation, robotics, analytics platforms, and AI-enabled solutions that improve efficiency and decision quality.
• Maintain compliance with applicable regulatory, environmental, safety, and operational requirements, and champion a proactive culture of workplace safety.
• Lead capacity planning to ensure facilities, workforce capabilities, and operational infrastructure are prepared to support future demand.
• Ensure operational resilience through proactive risk management, contingency planning, and business continuity strategies.
• Manage relationships with customers, vendors, consultants, technology providers, and strategic partners; remove barriers and support enterprise-wide initiatives.

What We're Looking For

Education:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Engineering, or a related field. Master's degree preferred.

Required Experience:

• 10+ years of progressive leadership experience within warehouse, fulfillment, manufacturing, distribution, or supply chain operations.
• Demonstrated success leading large-scale operational teams in fast-paced environments.
• Proven success driving operational improvements, managing budgets, improving organizational effectiveness, and developing high-performing teams.

Preferred:

• Experience in publishing, retail distribution, fulfillment, manufacturing, or other high-SKU environments.
• Experience implementing warehouse technologies, automation solutions, labor management systems, analytics platforms, or AI-enabled operational tools.
• Lean, Six Sigma, or other continuous improvement certification.

Key Capabilities

• Strategic Thinking, Executive Leadership, Change Leadership, and Financial Stewardship.
• Capacity Planning, Process Optimization, Continuous Improvement, and Operational Scalability.
• Executive Communication, Stakeholder Management, and Collaboration.
• Data-Driven Decision Making, Digital Transformation, and AI Enablement.

Physical Requirements & Work Environment

Work is performed in both office and warehouse environments and requires the ability to travel throughout warehouse and office facilities, observe operational conditions and processes, and communicate effectively with employees, customers, vendors, and business partners. The work environment may include exposure to warehouse equipment, moving machinery, varying temperatures, and moderate noise levels. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Salary Range:

$190K to $225K

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.