Vice President Condo HOA

FirstService Residential; Naples (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) with company match

Paid holidays

Time-off benefits

Job summary

A leading community management firm in Naples, Florida is seeking an experienced Vice President, Condo HOA to oversee community management efforts. The ideal candidate will have extensive senior management experience, strong team development skills, and a proven track record in client service and business growth. Responsibilities include strategic leadership, team mentoring, and fostering relationships with property Boards. This full-time role offers a comprehensive benefits package.

Qualifications

• Minimum of 7 years of senior management and executive leadership experience in service-based industries.
• Proven experience in developing successful teams with at least 5-8 direct reports.
• Strong track record in delivering multi-location client service and business growth.

Responsibilities

• Provide overall leadership for the association management business.
• Build and mentor a team of Regional Directors and Community Association Managers.
• Develop strong relationships with property Board of Directors to enhance client satisfaction.

Skills

Senior management experience

Team development

Client service focus

Sales growth

Change management

P&L management

Job description

Job Overview

The Vice President, Condo HOA will lead all community management business efforts in the business unit and have direct responsibility for leading all property management teams as well as profitably growing the business.

Reporting to the President, Condo HOA, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability. The Vice President will be a member of the market leadership team and will work cross‑functionally with other shared service leaders such as marketing, HR, and financial services.

Your Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long‑term, sustainable growth.
• Build, mentor, and lead a team of Regional Directors and, through them, Community Association Managers, to deliver our service culture and results‑based accountability.
• Form strong relationships with the Board of Directors at all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• Partner with Business Development Director(s) to plan and deliver long‑term, sustainable growth in the market through both developers and existing communities.
• Ensure that our company’s ancillary services are understood and offered by the RDs to their respective properties.
• Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan.
• Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization.
• Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry.

Skills & Qualifications

• Minimum of 7 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real‑estate services or other service‑based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi‑location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years’ experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long‑term and annual business plan (including financial plan “budget”).

What We Offer

As a non‑exempt associate, you will be eligible for full comprehensive benefits, including multiple medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level

Executive

Employment type

Full‑time

Job function

Other