Vice President, Client Service

Edelman; New York (NY); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Region-specific benefits

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Disability insurance

Travel assistance

Wellness programming

Job summary

Edelman is seeking a Vice President, Client Service to lead our Digital team in New York, shaping social strategies and experiences by integrating data, technology, and influencer programs. You will engage senior executives to turn ideas into actionable campaigns, coordinating creative, production, media, technology, and experiential groups.

You’ll champion social strategy, mentor junior staff, and drive revenue growth while aligning with client business goals and evolving media ecosystems.

Qualifications

• At least 8 years of relevant experience in digital marketing and communications.
• Bachelor’s degree or equivalent work experience.
• Experienced digital client service lead for a global brand.
• Agency experience is a plus.
• Demonstrated track record of developing and executing social strategies and programs with tangible results.
• Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences.
• Familiarity with analytics and reporting across earned, owned, and paid platforms.
• Ability to lead a team and inspire junior staff.

Responsibilities

• Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
• Exhibit solid understanding of client information including business strategy, industry issues, products and services, customers, competitors
• Lead multiple workstreams from strategy through execution; manage teams
• Liaise with internal teams and external agency partners; communicate cross-discipline deliverables
• Spot opportunities for growth to drive additional revenue
• Stay current on social technology, influencer integrations to serve as a go-to resource
• Serve as a mentor and escalation point for junior staff
• Show understanding of large integrated campaigns including advertising, paid media, social, and advocacy
• Display knowledge of marketing mix and channels’ role in campaign success

Skills

Social strategy

Client service leadership

Executive communication

Team leadership

Digital marketing

Education

Bachelor’s degree or equivalent

Tools

Analytics platforms

Job description

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

We’re looking for a Vice President, Client Service to join our award-winning Digital team.

Our ideal candidate is an experienced social client service lead – someone who thrives off of conceiving ideas, selling them in, and assembling the agency’s resources (creative, production, media, technology, experiential) to make them a reality. This person must not only possess strong creative abilities and social media knowledge, but also confidently engage with top executives (VP Marketing, CMO, etc.) to push ideas, shape opinions, and bring ideas to life.

As a VP, you will be an integral part of a team leading a consumer health brand.You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology.You will be asocial strategy championwho knows how to launch an effective influencer campaign or annual strategy.Insert additional client-specific detail here or in a new paragraph.

Responsibilities

• Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
• Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
• Lead multiple workstreams from strategy through execution; manage teams
• Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations
• Spot opportunities for growth to drive additional revenue
• Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team
• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
• Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign

Basic Qualifications

• At least 8 years of relevant experience in digital marketing and communications
• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Experienced digital client service lead for a global brand
• Agency experience is a plus
• A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
• Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences
• Familiarity with analytics and reporting across earned, owned, and paid platforms
• Skill in leading a team and inspiring junior staff
• Accountability to reliably take ownership of work and responsibilities
• Polished, innovative, collaborative, and a strong operational leader

$105,000-150,000 a year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.