Vice President, Client Enablement & Digital Success
ModMed
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Benefits offered by this job
Job summary
ModMed seeks a visionary executive to lead Client Enablement & Digital Success, shaping AI-powered training, content, and adoption across enterprise clients. You will architect global learning platforms, drive digital transformation, and scale self-service with data-driven insights.
You will oversee global training delivery, content strategy, and LMS ecosystems, partnering with Marketing, Product, Sales, and Customer Success to maximize product adoption and revenue growth.
Qualifications
- Bachelor's degree required; MBA or advanced degree preferred.
- 15+ years in enterprise client enablement or SaaS environments.
- 7+ years in executive or senior leadership roles such as VP or Senior Director.
Responsibilities
- Formulate and execute the strategy for AI-powered client enablement, training, and digital success.
- Lead a 200+ person organization spanning Customer Education, Training Services, and Client Enablement.
- Drive the digital transformation of the client journey with data-driven, personalized learning paths.
- Set the standard for global virtual and on-site training delivery models.
- Oversee LMS governance, optimization, and analytics to improve content efficacy.
- Collaborate with Marketing, Product, Sales, and Customer Success to align enablement with GTM.
Skills
Education
Tools
Job description
At
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This \"for doctors, by doctors\" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes
- Consistently ranked as a Top Place to Work
- 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
- Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
The Vice President, Client Enablement & Digital Success holds ultimate strategic and operational accountability for the overarching vision, delivery, and optimization of our enterprise client-facing training, content development, knowledge management and digital adoption frameworks. Leveraging an AI-first approach, this leader will drive the continuous generation, curation, and optimization of intelligent content to ensure learning assets are dynamically tailored to evolving client needs. This dynamic executive is responsible for architecting the global approach toward training, modern adult learning principles, instructional design, and technology activation during critical client implementation and expansion phases. Supervised by this role are LMS administration, content repositories, and both virtual and on-site training delivery models.
As an impactful leader at the forefront of technology, this VP will champion the digital transformation of the client lifecycle. By identifying \"moments that matter\", this role will scale self-service mechanisms, eliminate friction, and unlock, accelerate, and secure critical company revenue streams.
- Executive Leadership & Strategic Vision - Formulate and execute the strategy for AI-powered client enablement, training, and digital success in strict alignment with corporate growth objectives. Define, price, package, and continuously evolve a sophisticated portfolio of service offerings that accelerate onboarding, maximize product adoption, and drive long-term client valuation.
- Dynamic People Leadership & Culture Architecture - Inspire, transform, and direct a massive, high-performing organization spanning Customer Education, Training Services, and Client Enablement. Serve as a visionary leader on the forefront of technology to foster a collaborative culture, establish elite operating standards, implement executive coaching, and build robust talent pipelines and succession plans across a 200+ person org.
- Digital Adoption & Journey Transformation - Drive the digital transformation of the client journey by engineering automated, data-driven, and personalized in-application learning paths. Leverage advanced analytics to pinpoint high-friction client “moments that matter,” proactively mitigating churn and driving self-service scalability.
- Enterprise Training & Content Delivery Strategy - Set the gold standard for global virtual and on-site training delivery models. Direct the design principles for all knowledge and content development, ensuring cutting-edge adult learning theories are seamlessly integrated into the curriculum to deliver measurable educational outcomes.
- LMS Architecture & Tech Stack Optimization - Oversee the governance, optimization, and scaling of the enterprise Learning Management System (LMS) and centralized digital knowledge bases. Utilize robust behavioral analytics to evaluate content efficacy, guide technical upgrades, and optimize asset utilization.
- Cross-Functional Alliance & GTM Integration - Forge powerful partnerships with Marketing, Product, Sales, and Customer Success to ensure enablement strategies seamlessly fuel the go-to-market engine. Systematically translate client feedback and training friction points into strategic product requirements to directly influence the engineering roadmap.
- Bachelors Degree Required, MBA or Advanced Degree Preferred
- 15+ years of progressive experience in enterprise client enablement, training delivery, or professional services within high-growth SaaS environments
- 7+ years in an executive or senior leadership capacity (VP, Senior Director) managing multi-layered teams.
- Mastery of modern adult learning principles and digital instructional design architectures.
- Proven excellence as a dynamic, inspirational people leader with deep expertise in coaching managers of managers.
- Demonstrated success leading comprehensive digital transformations and implementing scale-oriented LMS/DAP ecosystems.
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
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