Vice President, Central Operations and Strategy

UnitedHealth Group; Torrance (CA); Hybride; USD 159 000 - 273 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Equity stock purchase program

401k contribution

Résumé du poste

UnitedHealth Group seeks a senior leader to drive the California IPA operating strategy and transformation, aligning market, regional, and national priorities with enterprise goals. You will oversee technology enablement, network management, and complex provider transitions to improve performance and patient care.

The role requires 7+ years in healthcare operations leadership, California IPA familiarity, and the ability to work hybrid in Torrance with some national travel.

Qualifications

• Extensive leadership experience in healthcare operations, managed care, IPA, network, or healthcare technology environments.
• Experience with provider operations, contracting, provider data, technology enablement, or complex transitions.
• Experience in a risk-bearing or delegated environment and across employed and contracted provider networks.
• California healthcare experience and familiarity with IPA and employed medical-group models preferred.
• Ability to translate business needs into clear priorities, roadmaps, governance, and implementation plans.
• Executive presence to influence physicians, operators, technical teams, and senior leaders without direct authority.
• Willingness to travel up to 25% and to work in person in the Torrance office 2-3 days per week.

Responsabilités

• Own the development and execution of the California IPA operating strategy and transformation agenda.
• Drive technology strategy, platform integration, workflow modernization, automation, and data-driven improvements.
• Establish cross-functional governance for provider network operations and data integrity.
• Provide executive governance and oversight for complex provider, site, pod, network, and system transitions.
• Define measures for technology adoption, network performance, and operating results.
• Lead and develop multi-layer teams across strategy, technology enablement, network management, and transition execution.

Connaissances

Healthcare leadership

Provider operations

Risk-bearing environments

Executive presence

Travel up to 25%

On-site Torrance 2-3 days/week

Strategic planning

Description du poste

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

This leader establishes and executes the operating strategy for the California IPA business, with accountability for technology enablement, network management, complex transitions, and cross-functional business outcomes. The role aligns market, regional, and national leaders around enterprise priorities, measurable results, and an integrated operating model. The primary accountability is the IPA business, with defined oversight of Group operations where shared technology, provider data, contracting, network processes, or transitions require an integrated approach.

Areas in Scope

• California IPA strategy and priorities, including performance, provider experience, growth, and investment needs
• IPA technology enablement and improvement of the supporting technology stack, including Optum Pro, CURO, Cozeva, DataCORE, VIM, and related tools
• Network management and provider-data coordination across national and regional provider contracting, provider relations, network services, and Partner Data Integrity (PDI)
• Executive oversight and governance of complex provider, practice, site, pod, network, and system transitions
• Defined oversight of Group operations where shared technology, provider data, contracting, network processes, or transitions require an integrated approach

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• IPA Strategy and Planning
  • Own the development and execution of the California IPA operating strategy and transformation agenda, establishing priorities and driving enterprise performance across provider experience, operational effectiveness, quality, affordability, growth, and financial outcomes
  • Partner with market, functional, and executive leaders to prioritize investments, establish strategic roadmaps, and ensure scalable capabilities that strengthen Optum's position as the preferred IPA partner in California
  • Assess performance, network needs, provider experience, technology gaps, and growth opportunities across regions
  • Define where IPA and Group capabilities should be aligned and where different approaches are needed
• Technology Enablement
  • Drive technology strategy, platform integration, workflow modernization, automation, and digital experience improvements to create a more unified, efficient, and data-driven provider operating environment
  • Lead the IPA technology roadmap around the needs of providers and practice staff
  • Align business priorities across Optum Pro, CURO, Cozeva, DataCORE, VIM, and related data and workflow tools
  • Identify fragmented workflows, manual processes, duplicative tools, and data issues, and prioritize practical improvements
  • Partner with technology, product, data, and operations teams to define requirements, ownership, dependencies, and outcomes
  • Represent California priorities in national technology and investment planning
• Network Management
  • Establish and lead cross-functional governance for provider network operations, including clear decision rights, accountability, performance expectations, and escalation pathways across national and regional provider contracting, provider relations, network services, credentialing, provider data management, and Partner Data Integrity (PDI)
  • Set California priorities and hold national and regional partners accountable for aligned execution across provider contracting, provider relations, network services, PDI, and provider-data functions
  • Define governance, ownership, and handoffs for contracting, provider loading, roster and network changes, data maintenance, and issue resolution
  • Direct the resolution of systemic network and provider-data issues affecting provider experience, operational performance, attribution, network status, contract configuration, and data integrity
• Complex Transitions
  • Establish executive governance and oversight for complex provider, practice, site, pod, network, and system transitions
  • Assign accountable leaders and ensure each transition has clear milestones, dependencies, communications, risk mitigation plans, decision points, and completion criteria
  • Hold functional leaders accountable for managing operational dependencies, including provider and membership changes, payer notifications, provider-data updates, contracting changes, and system readiness
  • Maintain visibility into readiness, unresolved issues, provider and member impacts, and decisions requiring escalation
  • Ensure post-implementation outcomes are validated, unresolved risks are addressed, and accountable leaders complete required operational and system actions
• Performance and Accountability
  • Define and track a focused set of measures for technology adoption, network performance, provider-data quality, transition readiness, and operating results
  • Lead governance and performance reviews, make decisions within delegated authority, elevate material investment and operating model tradeoffs to COO, and drive actions to completion
  • Partner with accountable leaders on regulatory, contractual, accreditation, and delegated requirements
  • Exercise decision-making authority within the role's approved scope and elevate material investment, operating model, or enterprise tradeoffs to the appropriate executive forum
• Leadership
  • Provide leadership and accountability through multiple layers of management, senior professionals, and matrixed teams responsible for strategy, technology enablement, network management, and transition execution
  • Partner with Regional Operations, Technology, Product, Analytics, Network Contracting, Provider Relations, Provider Data, Medical Management, Population Health, Quality, Finance, Regulatory, and Payer Operations
  • Represent the work with executive leaders, physician leaders, health plans, and national partners

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of extensive leadership experience in healthcare operations, managed care, medical group, IPA, network, or healthcare technology environments, with demonstrated success leading complex teams, leaders, or enterprise portfolios
• 7+ years of Experience with provider operations, network management, contracting, provider data, technology enablement, or complex transitions
• 7+ years of Experience in a risk-bearing or delegated environment and across employed and contracted provider networks
• California healthcare experience and familiarity with IPA and employed medical-group models preferred
• Proven ability to translate business needs into clear priorities, roadmaps, governance, and implementation plans
• Proven executive presence and the ability to influence physicians, operators, technical teams, and senior leaders without relying on direct authority
• Up to 25% for travel
• Ability to work in person in our Torrance office ( 2-3 days per week)

Preferred Qualification:

• Experience with IPA technology enablement and improvement of the supporting technology stack, including Optum Pro, CURO, Cozeva, DataCORE, VIM, and related tools

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.