VFD Support Specialist II

BlackBerry Inc.; Bridgeton (MO); Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

ESAP

Job summary

ABB is seeking a VFD Support Specialist to provide expert technical support for low voltage drives via phone and email, helping customers with programming, configuration, and system integration. You’ll collaborate across engineering, field service, sales, and product teams to resolve issues and document solutions in Salesforce.

The role requires a technical background with VFD knowledge, strong English communication, and the ability to work in a hybrid environment in the United States.

Qualifications

• Bachelor’s degree or higher with 4 years of relevant Electrical/Technical experience; or an associate’s with 6 years; or a HS diploma with 8 years of experience.
• Knowledge of how Variable Frequency Drives work is required.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written.
• Must be computer-literate and authorized to work in the US for ABB.
• Knowledge of motors and control system wiring/communication protocols (Modbus, BACnet) is a plus.

Responsibilities

• Provide technical support via phone and email for VFD applications and related issues.
• Assist customers and field techs with drive programming, parameter configuration, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex issues.
• Partner with the warranty team to initiate replacements and labor authorizations as needed.
• Maintain detailed documentation of cases, solutions, and best practices using Salesforce.

Skills

Electrical theory

VFD troubleshooting

Customer communication

Telecom/support

Education

Bachelor’s degree

Associate’s degree

High School Diploma/GED

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Technical Support Team Lead__As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-RemoteYour role and responsibilities:Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.Assist customers with drive programming, parameter configuration, communication, and integration with control systemsCollaborate with engineering, field service, sales, and product teams to resolve complex technical issuesCollaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairsMaintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other toolsStay current with VFD technologies, software updates, and industry trendsOur Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the role:Bachelor’s degree and 4 years of relevant Electrical, Technical experience OR associate’s degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.Knowledge of how Variable Frequency Drives work, REQUIRED.Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.Candidates must already have a work authorization that would permit them to work for ABB in the US.Preferred Qualifications:Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)Previous experience troubleshooting a technical product over the phone.More about usABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.