Veterinary Technician

Petco Animal Supplies, Inc.; Walnut Creek (CA); On-site; USD 30,307 - 49,593; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Veterinary Technician for our Vetco Total Care full-service hospital.

The role emphasizes high-quality patient care and outstanding client service, with duties spanning intake, exams, anesthesia support, medication handling, and documentation. The ideal candidate has a credentialed technician credential, at least one year of veterinary experience, and strong communication and teamwork skills.

Qualifications

• Credentialed Veterinary Technician in the state where hospital is located.
• At least 1 year of experience as a Veterinary Technician or in a veterinary practice.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under stressful situations.
• Telephone and computer skills are required.
• Team player willing to learn new techniques and adapt to change.

Responsibilities

• Greet clients and patients, obtain weight and vital signs, and document the visit in the EMR.
• Assist veterinarian with appointments, surgery, dentistry, and euthanasia.
• Restrain patients, process lab samples, and dispense medications as directed.
• Schedule appointments, educate clients, relay test results, and manage records and AR.
• Prepare patients for procedures, monitor anesthesia, and assist with recovery and discharge.
• Provide in-hospital treatments and maintain patient nourishment and cleanliness.
• Train new staff and support knowledge sharing as required.
• Keep the hospital environment neat and maintain maintenance schedule.

Skills

Excellent communication

Telephone skills

Computer skills

Team player

Education

Credentialed Veterinary Technician

1 year veterinary experience

College education required

Excellent written and verbal communication

Tools

Electronic medical record system

Job description

Position Purpose

The purpose of this Veterinarian Technician position inherently involves providing excellent veterinary care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Technician represents the mission and values to all clients and partners. Our Veterinary Technicians set the tone for the technical and customer support team in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the hospital partners.

All hospital partners are responsible for performing duties in a way that creates an environment in which:

• The patient’s needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
• Contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible.
• Exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Greet clients and patients arriving for appointments or walk-ins and escort into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score), record all in the electronic medical record, and begin documentation of the patient visit in the electronic medical record by obtaining and recording a thorough patient history.
• Assist veterinarian with appointments (routine and emergency), surgery, dentistry, and euthanasia's, taking direct supervision from the veterinarian(s) and the Hospital Office Manager or Hospital Leader on Duty.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and maintain the electronic medical record.
• Schedule appointments, communicate with and educate clients, relay test results to doctor and clients, maintain and update inventory as well as client/patient records, and manage accounts receivable.
• Prepare patients for surgical and dental procedures, safely support induction and monitoring of anesthetized patients including checking and recording vital parameters (under direction of the veterinarian), monitor patients during recovery, and prepare them for discharge to owner or transfer to an overnight care facility as needed.
• Provide in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous therapies; keep patients clean, watered, and fed (when indicated and directed by veterinarian), and safely walk canine patients when necessary for elimination.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

Other Duties and Responsibilities

• Perform additional duties as assigned.
• Provide backup phone and front desk support as needed.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education/Experience

• College or college-equivalent education (completed) as required in becoming a Credentialed Veterinary Technician in the state in which the hospital is located.
• Must have at least 1-year previous experience as a Veterinary Technician or working in a veterinary practice.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Work Environment

The majority of job duties are conducted in the Vetco Total Care full-service hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range

$22.25 - $35.75

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.