Veterinary Route Service Specialist

Gateway Services Inc; Hedgesville (WV); On-site; USD 26,000 - 32,000; Full time

Job summary

Gateway Services Inc in Hedgesville, WV is seeking a Veterinary Route Service Specialist to be the primary face of the company with veterinary clinics and pet parents on a demanding route. This is a physically active, non-desk role requiring professionalism and care.

You will manage pickups and deliveries, ensure pets are handled with dignity, and build trusted clinic relationships while maintaining accuracy and safety on every stop.

Qualifications

• High school diploma or GED required.
• Prior customer service, route-based experience preferred.
• Valid driver's license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early.

Responsibilities

• Review daily routes and load required equipment for departure.
• Visit assigned clinics, maintain professional relationships, follow procedures.
• Retrieve deceased pets respectfully, including from chest freezers, with sensitivity.
• Use technology to scan pets at pickup and delivery; verify names and IDs.
• Document requests and complete all follow-through tasks.
• Interact with pet parents with compassion and professionalism.
• Unload pets at Care Center, place them correctly, and hand off to Operations.
• Maintain responsibility for each pet until properly received and documented.
• Serve as the primary contact for clinics, addressing questions promptly.
• Deliver high quality service and gather feedback to improve the clinic experience.
• Complete route stops accurately on time; follow safety policies.
• Maintain cleanliness of vehicle, equipment, and uniform.
• Assist with basic account-related administrative tasks.
• Provide clinics information on services and commemorative options; share approved materials.
• Identify service opportunities and refer potential leads to Business Development.

Skills

Customer service

Reliability

Attention to detail

Communication

Physical stamina

Valid driver's license

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Veterinary Route Service Specialist

Full Time Hourly Operations Hedgesville, WV, US

3 days ago Requisition ID: 7716

Salary Range: $19.00 To $23.00 Hourly

Veterinary Route Service Specialist – Agape Pet Services

Before You Apply — What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

• Building and maintaining trusted clinic relationships
• Ensuring pets are handled and transported with dignity
• Executing pickups and deliveries accurately and on time
• Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
• Accurately document requests and complete all follow through
• Interact with pet parents occasionally, with compassion and professionalism
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
• Maintain full responsibility for each pet until properly received and documented
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform
• Support basic account related administrative tasks
• Provide clinics with information on available services and commemorative options; distribute approved materials
• Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

• Is personable, calm, and compassionate
• Takes pride in professionalism and personal accountability
• Is physically capable of frequent lifting and active workdays
• Is highly reliable, organized, and detail-oriented
• Builds trust naturally and communicates clearly
• Understands that accuracy and consistency are essential
• Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

• High school diploma or GED required
• Prior customer service, account management, or route-based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early