Veterinary Receptionist – Growth, Perks & Team Support

Colleyville Animal Clinic Inc; Colleyville (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401(k) matching

Tuition support

Referral bonus program

Uniform allowance

Pet discounts

Job summary

Colleyville Animal Clinic is seeking a highly motivated Full-Time Veterinary Receptionist to join our established practice in Colleyville, TX. You will be the welcoming face for clients, schedule appointments, and manage daily front-desk tasks in a busy veterinary setting.

We offer competitive compensation based on experience, a rich benefits package including medical, dental, and vision insurance, 401(k) matching, tuition support, and opportunities for professional growth.

Qualifications

• Previous veterinary reception experience preferred.
• Experience in customer service, hospitality, healthcare, or a busy front-office setting is a plus.
• Familiarity with Cornerstone Veterinary Software is preferred but not required.
• Excellent verbal and written communication skills.
• A friendly, upbeat, and energetic personality.
• A strong commitment to client satisfaction.
• Genuine compassion and care for animals.
• The ability to communicate professionally with clients and coworkers.
• Confidence handling difficult or emotional conversations.
• The ability to remain calm and poised in stressful situations.
• Strong organizational and time-management skills.
• The ability to manage multiple calls, messages, and responsibilities.
• Careful attention to detail and accurate recordkeeping habits.
• Confidence processing payments and completing financial procedures.
• Dependability and consistent attendance.
• The ability to work effectively in a fast-paced veterinary environment.
• A positive, flexible, and team-oriented attitude.
• Availability to work two Saturday shifts each month.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and a positive attitude.
• Serve as a primary point of contact for clients by phone and in person.
• Answer and manage multiple incoming phone calls efficiently.
• Record, route, and follow up on client messages.
• Schedule appointments, procedures, surgeries, and boarding reservations.
• Check patients in and out for appointments, surgery, and boarding.
• Maintain accurate client and patient information in Cornerstone Veterinary Software.
• Create and update appointments within the hospital's scheduling system.
• Communicate appointment instructions and hospital policies clearly.
• Coordinate with veterinarians, technicians, assistants, and boarding team members.
• Help maintain an efficient flow of information throughout the hospital.
• Process payments accurately and provide receipts.
• Review invoices and respond to basic client questions.
• Perform end-of-day financial and administrative procedures.
• Protect confidential client and patient information.
• Maintain a clean, organized, and welcoming reception area.
• Provide compassionate service during routine, urgent, and emotional situations.
• Support teammates and assist with other administrative responsibilities as needed

Skills

Customer service

Front desk

Phone etiquette

Multitasking

Team player

Communication

Attention to detail

Tools

Cornerstone Veterinary Software

Job description

Colleyville Animal Clinic is seeking a highly motivated Full-Time Veterinary Receptionist to join our established practice in Colleyville, TX. You will be the welcoming face for clients, schedule appointments, and manage daily front-desk tasks in a busy veterinary setting.

We offer competitive compensation based on experience, a rich benefits package including medical, dental, and vision insurance, 401(k) matching, tuition support, and opportunities for professional growth.