Veterinary Receptionist - Crestview Veterinary Clinic

Crestview Veterinary Clinic, LLC; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for ownPets

Teladoc access

Job summary

Mission Pet Health in Austin, TX is seeking a friendly receptionist to be the face of our practice. You will manage a multi-line phone system, greet clients, and ensure every interaction reflects our compassionate care.

You will coordinate care by maintaining medical records, scheduling appointments, and handling payments. A love for animals, excellent communication, and strong organization are essential; veterinary software experience is a plus and weekend availability is required.

Qualifications

• Customer service mindset with love for animals.
• Excellent communication, especially under pressure.
• Strong organizational ability with multitasking in a fast-paced setting.
• Team player who can also work independently.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet like your own.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software (preferred)

Tools

Veterinary software

Job description

Crestview Veterinary Clinic has served as a trusted partner in pet healthcare for the Austin community and beyond since 2018, providing comprehensive veterinary care and urgent care. Our culture is built on a mission of treating pets like our own and delivering exceptional service through open communication. The community’s trust is reflected in our excellent 4.9-star Google rating. We invite you to join a dedicated group of professionals where you are empowered to succeed and build meaningful, long-term relationships with pets and their owners.As part of a respected network with sister locations across Austin, Crestview Veterinary Clinic is dedicated to helping all teammates do their best work. We maintain a culture of mentorship and support, understanding that professional growth is continuous. We have established internal programs designed to help you achieve your career aspirations, whether that involves moving into leadership, seeking specialized training, or becoming a credentialed technician. You will find a stable and welcoming environment where you are supported in every stage of your career.The level of medicine practiced at Crestview is advanced and varied, ensuring that you are consistently challenged and engaged. We offer a full suite of services including advanced care, surgical procedures, comprehensive testing and diagnostics, and urgent care. Our focus is on providing meticulous, high-quality treatment that goes beyond standard wellness and prevention. This strong commitment to advanced veterinary medicine gives you the resources necessary to manage complex cases and refine your procedural skills daily.Located in Austin, Texas, you will find yourself in one of the country’s most vibrant and sought-after cities. Austin is renowned for its unique blend of outdoor activity, dynamic cultural events, and world-famous live music. This energetic locale provides the perfect backdrop for a professional career, offering a high quality of life and a strong sense of community. Austin is a growing hub that values innovation, making it an ideal place to both live and further your career goals.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Crestview Veterinary Clinic on Airport Road

Location:River City Veterinary Hospital (Richmond)

Location:Pineview Veterinary Hospital & Pet Resort

Location:Nippers Corner Pet Medical Center

Location:Colonial Terrace Animal Hospital P.C.

Location:Roots Integrative Veterinary Care

Location:Flower Mound Veterinary Emergency & Specialty Center ER

Location:Howland Community Animal Hospital

Location:Livewell Animal Hospital of Riverview

Location:Columbus Countryside Veterinary Clinic