Veterinary Receptionist / Client Service Representative

Socket.dev; Novi (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401(k) with company match

Paid time off

Pet discount

Job summary

Meadowbrook Veterinary Clinic in Northville, MI is hiring a Veterinary Receptionist / Client Services Representative to welcome clients and manage front-desk operations. You will handle appointments, patient flow, phone calls, and in-person interactions while processing payments and sharing information about our services.

The ideal candidate has 3+ years in a customer-facing role, veterinary front-desk experience is preferred, and you thrive in a collaborative team environment with compassionate

Qualifications

• 3+ years of experience in a customer service, receptionist, or client-facing role.
• Veterinary receptionist or healthcare front-desk experience preferred.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person client interactions.
• Process transactions and maintain accurate financial records.
• Provide compassionate, professional information about services and options.

Skills

Customer service

Multiline phones

Calendar management

Communication skills

Team player

Professional demeanor

Education

None specified

Tools

Cornerstone

Job description

Meadowbrook Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

Compensation: $15 - $16 per hour, for each hour worked

This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday. No weekends!

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• *Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Proficiency in the following skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods
• Why choose us?
  Meadowbrook Veterinary Clinic, located in Northville, MI, along with our sister clinic, Breckenridge Veterinary Clinic, provides high-quality veterinary care to pets in the surrounding areas. Our four veterinarians allow our clinics to offer a wide range of services, including wellness exams, vaccinations, dental care, and advanced surgical procedures. Our team is committed to ensuring the health and comfort of pets while fostering strong relationships with their owners. We focus on compassionate, personalized care, and our veterinary hospitals are trusted members of the local community, dedicated to the well-being of pets throughout the region. If you want to be part of a fun, passionate team, that upholds high quality medicine,
• This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
• Pay Range
• $15 - $16 USD
• Breckenridge & Meadowbrook Veterinary Clinics are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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