Veterinary Receptionist / Client Service Representative

Arlington Heights Animal Hospital; Fort Worth (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance & Disability

EAP

401k with company match

Paid time off

Job summary

Arlington Heights Animal Hospital in Fort Worth, TX is seeking an outgoing Veterinary Receptionist to welcome clients, manage appointments, handle multi-line phones, and support daily patient flow with compassion. This full or part-time role offers a 4/10 schedule, $16-$20 per hour, and a benefits package including health, dental and vision insurance, 401k with company match, PTO, and EAP.

Ideal candidates have 1+ year of front-desk experience and excellent communication.

Qualifications

• 1+ years of customer service front-desk experience.
• Experience as a veterinary receptionist or healthcare front desk preferred.
• Excellent written and verbal communication.

Responsibilities

• Greet clients and check in/out with a friendly, professional demeanor.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist clients with information on services.
• Process transactions and support client needs with compassion.

Skills

Customer service

Front desk

Phone handling

Communication

Team player

Tools

Scheduling software

POS systems

Job description

Veterinary Receptionist / Client Service Representative

Fort Worth, TX

Arlington Heights Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $16-$20per hour, for each hour worked
• This can be a full or part-time position, with a 4/10 schedule and availability needed Monday-Friday and rotating Saturdays .

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set :

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Arlington Heights?

Arlington Heights Animal Hospital is a family-owned, AAHA-accredited veterinary practice that has proudly served the Fort Worth community since 1980. Our collaborative 7-doctor team provides high-quality care for dogs, cats, rabbits, and guinea pigs, combining advanced medicine with a compassionate, client-focused approach. We proudly serve pets and families throughout Arlington Heights, the Cultural District, Downtown Fort Worth, Ridglea, Ridgmar, Rivercrest, Westover Hills, Westworth Village, and surrounding communities.

As a full-service hospital, we offer comprehensive medical, surgical, dental, and preventative care, while our on-site boarding, grooming, daycare, and play care facility, The Retreat, allows us to provide an exceptional continuum of care for our patients and their families.

We're committed to helping our team members grow and succeed. From veterinary-focused continuing education and ACT online training to opportunities for advancement, annual stay interviews, and compensation growth discussions, we invest in your professional development and long-term career satisfaction.

If you're looking for a hospital where you'll be supported by an experienced team, practice high-quality medicine, and build meaningful relationships with clients and their pets, Arlington Heights Animal Hospital offers the culture, resources, and stability to help you thrive.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $20 USD

Arlington Heights Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Arlington Heights Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.