Veterinary Receptionist (Care Coordinator) - San Diego Bay Animal Hospital

San Diego Bay Animal Hospital; San Diego (CA); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

Job summary

San Diego Bay Animal Hospital is seeking a friendly Veterinary Receptionist (Care Coordinator) to join our team in San Diego, CA. This full-time role focuses on delivering exceptional client service, front-desk management, scheduling, and supporting both hospital operations and patient care.

Ideal candidates have veterinary front-desk experience, thrive in a fast-paced setting, and bring a calm, compassionate approach for pets and families.

Qualifications

• Must be 18 years of age or older
• High school diploma or GED or equivalent
• Excellent customer service skills
• Prior veterinary hospital experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Calm under pressure

Education

High school diploma or GED

Veterinary hospital experience

Tools

Practice management software

Job description

Position: Veterinary Receptionist (Care Coordinator) - San Diego Bay Animal Hospital

Veterinary Receptionist (Care Coordinator) - San Diego Bay Animal Hospital

PetVet Care Centers' San Diego Bay Animal Hospital is currently seeking Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

San Diego Bay Animal Hospital offers a broad range of veterinary services for cats and dogs across San Diego, California and surrounding neighborhoods, open 7 days a week and equipped to handle emergency and urgent care cases throughout regular business hours, so pets are never left waiting for the care they need. The team takes a prevention-first approach, emphasizing wellness exams, vaccinations, and client education alongside a full suite of diagnostic, surgical, and therapeutic services, all grounded in a genuine commitment to the San Diego community they serve.

Why Join Us:

• Join our busy 4-doctor practice as a Full-Time Care Coordinator! Enjoy a 4-day, 10-hour schedule with 3 days off each week, giving you a great work-life balance while being part of a fast-paced and collaborative team.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
  
• Excellent customer service skills, providing courteous and prompt assistance
• Previous veterinary hospital experience.

Schedule:

• Sundays 8AM-6:30PM
• Off Thursday, Friday, Saturday

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19 — $20 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our San Diego Hospital?

At San Diego Bay Animal Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with San Diego Bay Animal Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.