Veterinary Receptionist

Vetpracticepartners; Town of Henrietta (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Ark Veterinary Hospital and Urgent Care in Henrietta, NY, is looking for a full-time Front-Desk Receptionist to greet clients and their pets, manage appointments, and handle payments with a friendly, professional demeanor.

Join a team that supports work-life balance and patient-centered care, offering opportunities to grow within a thriving veterinary practice that serves dogs, cats, and exotic pets in the community.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Organization

Multitasking

Calm demeanor

Job description

Ark Veterinary Hospital and Urgent Care is hiring a full-time Front-Desk Receptionist

tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too!

Salary

$18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position. The hospital is open 7 days a week. Monday - Saturday 8 am - 8 pm, and Sunday 9 am - 8 pm. Rotating weekends and some closing shifts (8 pm), along with some holidays (10 am - 6 pm). Option to work three long shifts and one short shift to reach 40 hours, allowing for three days off each week.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Ark Veterinary Hospital and Urgent Care

Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets. Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area. We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.