Veterinary Receptionist

Buies Creek Veterinary Hospital, LLC; Northern (KY); Hybride; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision insurance

401k retirement

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Résumé du poste

Buies Creek Veterinary Hospital in Lillington, NC, is seeking a friendly Receptionist to be the Director of First Impressions. You will manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You'll coordinate care by maintaining medical records, scheduling appointments, processing payments, and assisting clients with hospital services. The role requires excellent communication, strong organization, and a team-first mindset, with

Qualifications

• Passion for customer service and love for animals.
• Excellent communication and ability to handle stressful situations.
• Strong organizational skills with multitasking in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently or with direction.
• Experience with veterinary software; flexible schedule including weekends/holidays.

Responsabilités

• Director of First Impressions: manage multi-line phone system and greet clients with warmth.
• Coordinate care: maintain medical records, manage appointment schedules, process payments.
• Educate clients on preventive care and other hospital services.
• Provide compassionate, empathetic support to clients and patients.

Connaissances

Customer service

Communication

Organization

Teamwork

Veterinary software

Outils

Veterinary software

Description du poste

Buies Creek Veterinary Hospital in Lillington, NC, has built a strong reputation as a trusted, full-service small animal clinic since 2018. We are committed to treating every pet like our own and are deeply valued by the local community, reflected in our exceptional 4.9-star Google rating. This is an invitation to join a dedicated group of veterinary professionals in an environment where comprehensive patient care is always the primary focus.You will become a valued part of an established clinical team, currently including five dedicated veterinarians, fostering a collaborative atmosphere where you can succeed. Your well-being is prioritized through defined business hours, Monday through Friday, 8:00 AM to 5:00 PM. We ensure your concentration remains solely on daytime patient care by relying on external specialty partners, including Points East and Triangle Veterinary Referral Hospital, for all after-hours emergency and intensive care needs. This consistent, supportive structure allows all teammates the dedicated time and bandwidth necessary to do your best work.Buies Creek is a high-quality facility committed to offering comprehensive, modern veterinary medicine. Our broad scope of care includes Wellness and Prevention, Testing and Diagnostics, Advanced Care, Surgical Procedures, and Urgent Care. We also operate a dedicated Dental Clinic. You will be empowered to utilize your skills across a full range of small animal general practice procedures, backed by strong local referral options for complex cases.The hospital is centrally located in Lillington, NC, at 101 South Main Street. As a well-regarded medical facility serving the Lillington community and beyond, Buies Creek Veterinary Hospital is an integral part of the region. Joining this highly visible and trusted veterinary team means embedding yourself in a community that actively values the high standard of care you provide.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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