Veterinary Receptionist

Caring Hands Animal Hospital - Clarendon; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off & 401(k)

Professional development

Employee referral bonus

Job summary

Northside Veterinary Clinic in Brooklyn's Williamsburg neighborhood is seeking a skilled Veterinary Receptionist to be the first contact for clients and their pets, balancing administrative precision with warmth.

The role involves managing phone lines, updating medical records, processing payments, scheduling, and guiding clients through sensitive situations such as euthanasia with clear, compassionate communication; 35-40 hours weekly; full-time.

Qualifications

• Minimum 1 year experience as veterinary receptionist.
• Familiarity with veterinary practice management software.
• Knowledge of veterinary terminology and vaccination protocols.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, prescriptions, records, and general hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions, including in emotionally sensitive situations such as euthanasia scheduling.
• Maintain accurate EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to relay communications and manage patient flow.
• Keep reception area clean and organized for a positive client experience.

Skills

Customer service

Phone management

EMR data entry

Communication skills

Multitasking

Conflict resolution

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Northside Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

Salary

$24 - $27 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule:

This is a full-time position averaging 35–40 hours per week, four 10-hour shifts. Candidates must have availability Monday through Friday (8:45 AM–6:00 PM) and rotating Saturdays (8:45 AM–4:00 PM).

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Northside Veterinary Clinic

Northside Veterinary Clinic was established in 1997 and is in the vibrant neighborhood of Williamsburg, Brooklyn. Here at Northside, we have carefully cultivated an atmosphere that is comfortable, welcoming, and calming, ensuring that both pets and their owners feel at ease from the moment they step through our doors. Every patient is entitled to treatment rooted in care, respect, and understanding. We have built upon those core values to create a full-service, state-of-the-art animal hospital and trusted staple of our community. In addition to routine and emergency care, we also offer alternative therapies such as Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy, providing a holistic approach to pet care.

#CSR