Veterinary Receptionist

East-Riverside-Veterinary-Hospital; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement options

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care for pets

Job summary

East Riverside Veterinary Hospital in New Orleans seeks a friendly, organized receptionist to manage a multi-line phone system, greet clients, and coordinate care with the veterinary team. You will handle scheduling, medical record maintenance, and billing, while educating clients on preventive care and available services.

The ideal candidate brings a passion for animals, strong communication, and the ability to stay calm under pressure in a busy veterinary setting.

Qualifications

• Passion for providing excellent customer service.
• Excellent communication, calm under pressure.
• Strong organizational and multitasking abilities.
• Flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, process payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure best care.
• Embody Compassion and Empathy: be a calming presence, show empathy, treat each pet with care.

Skills

Customer service

Communication

Organization

Team collaboration

Adaptability

Job description

Welcome to East Riverside Veterinary Hospital, your full-service small animal clinic rooted in the vibrant New Orleans community. Since 2022, our mission has been to provide comprehensive veterinary care while treating every patient like our own. The community acknowledges this commitment, giving us an exceptional 4.8-star Google rating. We seek dedicated professionals ready to join our seven-doctor team and succeed in an environment built on skill and compassion.Joining East Riverside Veterinary Hospital means becoming part of a highly skilled group of teammates committed to elevating patient care. With seven DVMs, you will find consistent support and collaboration, allowing you to focus on your specific areas of expertise. Our extensive operating hours—open seven days a week until 8 PM on weekdays—reflect our commitment to serving the community, but also offer flexible scheduling opportunities that help you achieve your career goals and do your best work.You will practice high-quality, comprehensive medicine here, spanning the full spectrum of small animal care. Our services are robust, including Urgent Care capabilities to address critical needs within the community. We provide advanced medical opportunities across surgical procedures, testing and diagnostics, and specialized Advanced Care options. This commitment to clinical excellence ensures you have the tools and resources necessary to handle complex cases and continually grow your professional skills.Beyond the clinic walls, you will discover the unparalleled culture of New Orleans, LA. This is a city famous worldwide for its unique music, history, and culinary excellence. Located in a historic and accessible neighborhood, East Riverside Veterinary Hospital gives you the ideal opportunity to build your career while enjoying the richness of Louisiana life. If you are looking for a place where history, community, and cutting-edge veterinary medicine meet, New Orleans offers the perfect backdrop for your continued success.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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