Veterinary Receptionist

Hardin Valley Animal Hospital; Knoxville (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Discounted veterinary care for pets

Teladoc access

401k retirement options

Medical, Dental, and Vision insurance

Life Insurance

Disability coverage

Educational assistance for AVMA-accr.

Career growth within Mission PetHealth

Job summary

Mission Pet Health is seeking a friendly receptionist to join a nationwide network of veterinary professionals. You will manage a multi-line phone system, greet clients warmly, and help coordinate care with our veterinary teams.

The role emphasizes compassionate service, accurate records, appointment scheduling, and handling payments, with a flexible schedule including some weekends and holidays. Experience with veterinary software is preferred.

Qualifications

• Passion for excellent customer service and genuine love for animals.
• Strong communication skills, able to handle stressful situations with good judgment.
• Excellent organizational skills with ability to multitask in a fast-paced clinic.
• Collaborative, team-first mindset; capable of working independently.
• Experience with veterinary software is preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure seamless care coordination: maintain accurate medical records, manage appointments, handle financial transactions.
• Advocate for pet health: educate clients on preventive care and hospital services.
• Embody compassion and empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software experience

Job description

Hardin Valley Animal Hospital has provided comprehensive care to the Knoxville community since 2005, built on a core mission of customized, compassionate medicine. We are proud to be a Fear Free Certified® Practice, prioritizing the emotional and physical well-being of every patient. Our commitment to excellence is further evidenced by our Cat Friendly Certified® designation and the 4.8-star Google rating we hold in the community. If you are looking for a place where you can fully immerse yourself in high-quality veterinary medicine and truly do your best work, this opportunity in Knoxville, TN, is designed for you.Joining our hospital means becoming part of a cohesive team that values building lasting relationships with clients and patients. Our mission emphasizes tailoring innovative medicine to meet individual needs, fostering a collaborative environment where all teammates work together to alleviate fear, anxiety, and stress in pets. This focused approach to emotional well-being means you receive strong workflow support, allowing you to focus on delivering high-level surgical, dental, and advanced medical care alongside our dedicated DVMs. We provide the setting where you can grow your clinical expertise and succeed professionally.Hardin Valley Animal Hospital offers a comprehensive suite of medical services crucial for career development. You will be utilizing up-to-date, innovative medicine across all practice areas, including extensive Wellness & Prevention, Testing & Diagnostics, and critical Advanced Care. We routinely perform complex Surgical Procedures, manage Dentistry cases, and provide crucial Emergency support, ensuring you are constantly exposed to diverse, high-caliber small animal caseloads that will continuously push your clinical skills forward.Hardin Valley Animal Hospital is perfectly situated in Knoxville, Tennessee. This location offers a strong community deeply invested in the health of their companions, proven by the overwhelming client satisfaction and our robust 4.8-star Google rating. Working in Knoxville provides access to a growing, supportive population, making it an ideal environment to establish a long and rewarding veterinary career.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder- sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

The WAG Values

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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