Veterinary Receptionist

Indian Ridge Animal Hospital Inc; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Indian Ridge Animal Hospital in Kingsport, TN, is seeking a friendly receptionist to join our trusted, AAHA-accredited practice. You will be the face of the clinic, managing calls, scheduling, and payments while supporting high-quality patient care.

We value compassionate communication, reliable multitasking, and a collaborative spirit. Prior veterinary software experience is preferred, and weekend/holiday availability helps our team provide continuous client service.

Qualifications

• Customer service mindset and love for animals.
• Excellent communication and ability to handle stressful situations with good judgment.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Team-first mindset; able to work independently or with direction.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Manage a multi-line phone system, greet clients with a caring attitude.
• Maintain accurate medical records and appointment schedules.
• Handle financial transactions and keep the hospital running smoothly.
• Educate clients on preventative care and hospital services.
• Be a calming, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Compassion

Tools

Vet software

Job description

Indian Ridge Animal Hospital in Kingsport, TN, is dedicated to delivering medical excellence backed by deep community trust. As an established AAHA Accredited practice, we demonstrate our commitment to the highest standards of veterinary care every day. The community recognizes our dedication, reflected in our excellent 4.6-star Google rating. We are seeking a compassionate and driven professional to join our practice and continue building on this exceptional legacy. This is an exciting opportunity for you to do your best work alongside collaborative teammates in a highly respected environment.Your career success is our priority. While focusing on your day-to-day role in small animal and urgent care, you will be joining a supportive network committed to your professional development. We ensure our teammates have access to advanced training programs, continuing education funds, and structured mentorship to help you achieve your career goals, whether that means earning a new credential or moving into a leadership role. Veterinarians benefit from direct access to internal specialty consultations, guaranteeing that you always have the resources and peer support needed to provide comprehensive patient care.Our commitment to providing exceptional medicine starts with our AAHA accreditation, which means our facility and protocols meet rigorous standards for quality and safety. We are focused entirely on comprehensive small animal veterinary services, offering critical urgent care options for the surrounding area. You will be working in an environment that prioritizes diagnostic accuracy and comprehensive treatment planning. Joining our team means having the opportunity to consistently practice high-quality, evidence-based medicine while receiving support to continuously grow your clinical skills.Kingsport, Tennessee, offers a fantastic blend of historic charm and modern convenience in the scenic Appalachian Highlands. Nestled in the Tri-Cities region, you will find an affordable, community-focused lifestyle with immediate access to stunning outdoor recreation, including hiking, biking, and water sports on nearby lakes and rivers. Kingsport provides a wonderful balance, allowing you to establish deep professional roots while enjoying an exceptional quality of life outside of the hospital, benefiting from a lower cost of living and a friendly, welcoming community.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Location:East Riverside Veterinary Hospital

Location:Well Pets Veterinary Clinic and After Hours Urgent Care

Location:Well Pets Veterinary Clinic and After Hours Urgent Care