Veterinary Receptionist

NVA General Practice; Herndon (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

No nights or weekends

Health, dental, and vision insurance

401(k) with company match

Paid time off & paid holidays

Uniform allowance

Employee pet care discounts

Job summary

Herndon Animal Medical Center in Herndon, VA seeks a full-time front desk receptionist to greet clients, handle phones and emails, and keep appointments running smoothly. You will check-ins/outs, process payments, explain care plans, and maintain accurate client files in a friendly, organized, and professional environment with no nights or weekends.

Experience in a vet hospital or medical office is a plus; strong communication and computer skills are essential.

Qualifications

• Experience in a vet hospital or medical office is a plus.
• Strong written and spoken communication skills.
• Friendly, organized, and professional, even when busy.

Responsibilities

• Greet clients and patients with warmth and respect.
• Answer phones and emails promptly and professionally.
• Schedule appointments, follow-ups, drop-offs, and rechecks.
• Handle check-ins/outs, payments, and answer questions about charges.
• Explain estimates and care plans clearly to clients.

Skills

Great communication

Customer service orientation

Computer skills

Organization

Tools

Scheduling software

Job description

Herndon Animal Medical Center - Herndon, VA

Full-time | $18–$22/hour based on experience | No nights or weekends

About Herndon Animal Medical Center

At Herndon Animal Medical Center, we believe great care starts with really knowing the pets and people we serve. Every pet is someone's family, not just a name on the schedule. Good medicine here depends on the whole team: our doctors, technicians, assistants, and client service crew work together, and we've built a culture around communication, respect, and speaking up for the patient in front of you.

What You'll Be Doing

• Greeting clients and patients like they matter, because they do (even the anxious dog dragging its owner backward through the door).
• Answering phones and emails promptly and professionally — no one likes being put on hold forever.
• Scheduling appointments, follow-ups, drop-offs, and rechecks so the day flows.
• Handling check-ins, check-outs, payments, and the "wait, what's this charge for?" questions with patience.
• Walking clients through estimates and care plans clearly and kindly — not just handing over a number and hoping for the best.
• Making sure clients understand their pet's instructions, meds, and next steps before they walk out the door.
• Keeping the medical team in the loop on schedule flow, patient needs, and anything a client mentioned that they should know.
• Handling refill requests, pharmacy calls, reminders, and records requests, and keeping client files accurate — details matter here.
• Keeping the lobby clean, organized, and welcoming (first impressions count).

Who We're Looking For

• Experience in a vet hospital, medical office, or customer service role is a plus.
• A strong communicator in person, on the phone, and in writing.
• Friendly, organized, and professional, even when the phones and the lobby are both going.
• Comfortable with computers and scheduling software (or ready to learn a new system).
• Able to handle sensitive or emotional client situations with compassion and a level head.
• Team-first, reliable, and on time.
• Comfortable being around dogs and cats in a hospital setting all day.

What You Get In Return

• No nights or weekends. Your evenings and Saturdays are yours.
• $18–$22/hour based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Uniform allowance.
• Employee pet care discounts (yes, for your own pets).
• Real training, CE support, and professional development — not just a binder you skim once.
• A team that's got your back, focused on the patients and on each other.

Location

In person - Herndon, VA