Veterinary Receptionist

Mission Pet Health; Cypress (TX); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Discounted veterinary care for your 4P

Job summary

Mission Pet Health, in Cypress, TX, is seeking a motivated receptionist to join our network of veterinary teams. You will be the first point of contact, handling calls, scheduling, and patient records while delivering compassionate service to clients and pets.

You’ll work in a supportive environment backed by a nationwide network, with opportunities for growth and access to resources across over 850 hospital teams.

Qualifications

• Experience with veterinary software is preferred.
• Flexible schedule, including some weekends and holidays, is required.
• Passion for animals with excellent customer service.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Educate clients on preventative care and hospital services to ensure optimal pet care.
• Be a calming, empathetic presence for clients and pets alike.

Skills

Customer service

Communication

Multitasking

Teamwork

Stress management

Tools

Vet software

Job description

Cypress Fairhaven Animal Hospital has been a dedicated partner in pet healthcare for the Cypress, TX community since 2013. We are built on the mission of treating every pet like our own, a commitment reflected in our excellent 4.8-star Google rating, which shows the immense trust the community places in us. We are looking for passionate professionals to join our culture of comprehensive care and collaboration. This is an environment where you can truly do your best work, supported by dedicated teammates who share your professional passion. Joining Cypress Fairhaven means becoming part of a supportive network that prioritizes the professional growth of every individual. Our larger organization is deeply committed to ensuring all teammates have access to resources that help them succeed. This includes structured programs designed to support career mobility, whether you are aiming to become a credentialed technician, advancing into a leadership role, or expanding your specialized veterinary knowledge. We foster a collaborative environment where mentorship and education are central to the daily workflow, allowing all teammates to continually develop their skills. The level of medicine practiced at our hospital is comprehensive and focused on advanced patient outcomes. We provide a wide range of services including essential Wellness and Prevention, sophisticated Testing and Diagnostics, Advanced Care, necessary Surgical Procedures, and critical Urgent Care. As a professional here, you gain immediate access to internal consultation services and specialty resources available through our network, ensuring you always have the support needed for complex cases. Cypress, Texas, provides a fantastic community setting for those seeking quality of life outside of the immediate Houston metro area. Located close enough to major city amenities yet maintaining a distinct suburban character, Cypress offers a welcoming environment for families and individuals alike. When you aren't providing exceptional care at Cypress Fairhaven, you will find a supportive and active local community ready to welcome you. We are located conveniently off Mueschke Road, making your daily commute straightforward and stress-free.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.