Veterinary Receptionist

West Ashley Veterinary Clinic, LLC; Charleston, Northern (SC, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Job summary

West Ashley Veterinary Clinic, LLC in Charleston, SC seeks a reception role to deliver outstanding client service and support medical operations. The receptionist will manage calls, scheduling, and payments while promoting compassionate pet care, under Mission Pet Health’s network resources.

You’ll be part of a team that values mentorship, ongoing education, and growth opportunities through AVMA-accredited programs and broader veterinary network benefits.

Qualifications

• Passion for delivering excellent customer service and love for animals.
• Exceptional communication skills; manage stressful situations with good judgment.
• Strong organizational skills; able to multitask in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently with guidance.
• Experience with veterinary software is preferred; some weekends/holidays may be required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization & multitasking

Team player

Tools

Veterinary software

Job description

At West Ashley Veterinary Clinic in beautiful Charleston, SC, we believe in a mission centered on exceptional patient care and true partnership with pet owners. The dedication our entire team shows is reflected in our excellent 4.7-star Google rating, demonstrating deep community trust and satisfaction. We are seeking a passionate veterinary professional who is ready to join a genuinely supportive environment where medical excellence is the foundational expectation. This is an outstanding opportunity for you to contribute your skills to a high-quality practice and immediately see the positive impact of your work on both patients and the surrounding community.When you join us, you become part of a supportive network dedicated to helping all teammates succeed in their long-term careers. We understand that continued education and proactive career development are crucial for satisfaction and growth. You will find ample support to help you achieve your professional goals, whether that means pursuing advanced credentialed technician status, transitioning into a leadership role, or exploring specialization options. We prioritize mentorship programs and provide the resources necessary to ensure that every new teammate feels fully integrated and empowered to do your best work from your very first day.Our commitment is to provide the highest standard of veterinary care, backed by the resources of a comprehensive system. While practicing general medicine, you will have access to internal specialty consultation opportunities, enabling you to discuss complex cases with board-certified experts and expand your medical knowledge base. We ensure our veterinarians and technicians have access to modern protocols and supportive equipment necessary to deliver compassionate, quality medical care that truly addresses the complex needs of our diverse patient population. We believe that empowering our teammates directly translates into better patient outcomes.Charleston, South Carolina, consistently ranks as one of the most desirable cities in the country, offering a truly unique blend of history and coastal living. Known for its iconic architecture, rich historic districts, and world-renowned culinary scene, Charleston offers a lifestyle that beautifully balances traditional Southern charm with modern convenience and vibrant activity. Living and working here means you get to enjoy mild weather year-round, easy access to pristine beaches like Folly Beach and Sullivan’s Island, and a dynamic, welcoming community ready to embrace new professionals.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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