Veterinary Practice Manager

Destination Pet, LLC; Irving (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Long & short-term disability

Life insurance

401k match

Generous PTO

Pet care discounts

Job summary

Destination Pet, LLC is seeking a Practice Manager for our Story Road Animal Hospital. You will lead daily clinic operations, manage the team, and ensure outstanding service and patient care. You’ll collaborate with support functions to maintain budget discipline and regulatory compliance.

Ideal candidates bring 5+ years of people management with P&L experience. Strong communication, problem-solving, and a customer-centric mindset are essential to drive growth and elevate care quality across the

Qualifications

• Minimum 5+ years in people management with P&L experience.
• Experience in hospitality, service or retail environment preferred.
• Bachelor's degree or CVT a plus.
• Strong analytical and communication skills.

Responsibilities

• Oversee daily clinic operations and staff scheduling.
• Ensure exceptional customer service and patient care.
• Manage payroll and budget compliance.
• Collaborate with HR, marketing and facilities.

Skills

People management

P&L management

Customer service

Communication

Problem-solving

Budgeting

Education

BS/BA or CVT

Tools

Microsoft Office Suite

Database applications

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget.We're looking for an experienced Practice Manager to lead our team at Story Road Animal Hospital.REPORTS TO: District DirectorPAY: $60,000 - $70,000 Salary + quarterly bonus opportunitiesCore Responsibilities:Supports the mission, vision, culture and policies of Destination PetEnsures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of servicesCollaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)Ensure the cohesiveness of all aspects of pet care services and cross training where necessaryManages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessaryOversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budgetManages center payroll and ensures that payroll is approved in a timely mannerWorks with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor PracticesEnsures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policiesPrepares and delivers annual performance reviews to team membersMonitors and responds to the needs of pet guests to ensure their safety, security, and comfortResolves any and all customer and staff complaintsActively manages center’s social media accounts through weekly postings and replying to customer commentsCreates, implements and executes local marketing programs to acquire new customers and grow salesAttends community events and partners with local businesses to promote Destination Pet servicesMaintains appropriate inventory of supplies - reorders and restocks as necessaryMonitors and manages all computer systems located in the centerAddresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associatesUtilizes financial reports and statisticsResponsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balanceEnsures that bank deposits are completed as neededAssists other team members as neededExpertise & Experience:BS/BA or CVT is a plus.Must be a passionate team player and a strong motivator.Must have a strong background in driving performance excellence through strong people management.Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.Proficiency in computer applications including Microsoft Office Suite and database applications.Ability to multi-task with strong time management skills.Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.Excellent oral presentation, writing, and analytical skills.Strong interpersonal, communication, and motivational skills.Must have exceptional strong customer service experience and skills.Veterinary experience required.Must have experience in managing inventory and accounts payable.Physical Requirements:Must be able to work evenings, weekends, and holidays.Must frequently lift 40 pounds.Must be able to be on feet for the duration of your shift.Must be able to stand, walk and climb stairs frequently.Must be able to work on computer system and work multi-line telephones.Must be able to handle dogs on leashes.Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.Perks:Health, vision, dental, long & short-term disability, and life insuranceA start-up mentality company with stable funding401k matchPet Care discountsGenerous PTOOpportunity to grow your career with a network of like-minded professionalsDestination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?