Veterinary Patient Care Manager

Alliance Animal Health; Town of Orchard Park (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Orchard Park Veterinary Medical Center is seeking a Patient Care Manager to oversee patient care staff across General Practice, Critical Care, and ICU. You will manage staffing, performance, and workflow to ensure high-quality patient care and strong communication with staff, clients, and referring veterinarians.

The role emphasizes leadership, coaching, and collaboration with hospital leadership to maintain efficient operations and exceptional veterinary services.

Qualifications

• Licensed Veterinary Technician in New York State (Required).
• Minimum of 2 years in a veterinary management or supervisory role (Required).
• Experience with fast-paced, multi-department veterinary hospital preferred.
• Ability to lead, coach, mentor, and develop clinical support teams.
• Experience with veterinary management software such as EzyVet or SmartFlow.

Responsibilities

• Supervise and support patient care staff across day shift operations.
• Develop and adjust staffing schedules to meet hospital needs and caseloads.
• Provide coaching and training to LVTs and VAs; conduct evaluations.
• Ensure adherence to patient care standards, hospital policies, and protocols.
• Assist in hiring, onboarding, and timecard management; lead departmental meetings.

Skills

Leadership

Staff management

Coaching

Communication

Education

Licensed Veterinary Technician NY

Tools

EzyVet

SmartFlow

Job description

Compassionate Care Meets Cutting-Edge Veterinary Medicine at Orchard Park Veterinary Medical Center

Orchard Park Veterinary Medical Center, or OPVMC for short, has been a trusted name in veterinary care in the Western NY area for over60 years. Our experienced veterinarians and medical staff are dedicated to providing exceptional care for every pet who works through our door.

Since OPVMC provides services 24 hours per day, we are always looking for highly motivated and dedicated professionals who may be interested in joining our team. We offer competitive benefits including flexible schedules, paid time off, quality benefits, continuing education opportunities, special rate employee pet care, and more! Shift differentials are applicable for certain positions and shifts.

Under the direction of the Hospital Administrator, the Patient Care Manager oversees Patient Care staff across the General Practice, Critical Care, and ICU departments. This position is responsible for clinical staffing, workflow, team performance, and the efficient delivery of high-quality patient care. The Patient Care Manager supports and maximizes the veterinary medical team's productivity while promoting teamwork, accountability, and effective communication with staff, clients, and referring veterinarians.

Essential Functions

• Supervise and support patient care staff across day shift operations.
• Develop and adjust staffing schedules to meet hospital needs, patient volume, and caseload demands.
• Provide coaching, mentorship, training, and ongoing support to LVTs and VAs.
• Conduct performance evaluations, monitor staff development, and address personnel matters as needed.
• Ensure consistent adherence to patient care standards, hospital policies, and clinical protocols.
• Conduct disciplinary discussions or processes as needed, in accordance with the hospital policies and procedures.
• Promote effective communication, collaboration, and problem-solving across departments.
• Assist in the resolution of client concerns and service recovery in collaboration with hospital leadership and Client Services.
• Participate in the interviewing, hiring, and onboarding of Patient Care staff.
• Review and approve timecards, manage time-off requests, and ensure appropriate staffing coverage.
• Lead and participate in departmental meetings to communicate operational updates, patient care priorities, and staff needs.
• Provide hands-on clinical support during periods of high patient volume or staffing needs, including LVT-level duties and procedures.
• Maintain clear, timely, and professional communication with staff, hospital leadership, veterinarians, and referring practices.
• Monitor departmental workflow and identify opportunities to improve efficiency, productivity, and quality of patient care.
• Perform additional duties and responsibilities as assigned by the Hospital Administrator.

Qualifications

Education and Experience

• Licensed Veterinary Technician in New York State (Required)
• Minimum of 2 years in a veterinary management or supervisory role (Required)
• Previous experience in a fast-paced, multi-department veterinary hospital preferred.
• Demonstrates ability to lead, coach, mentor, and develop clinical support teams.
• Experience with EzyVet, SmartFlow, or other veterinary management software.

Knowledge, Skills, and Abilities

• Exceptional leadership and team-building skills
• Strong verbal, written, and interpersonal communication skills.
• Ability to effectively multitask, prioritize, delegate, and manage competing demands in a fast-paced environment
• Strong critical thinking, decision-making, and problem-solving skills
• Highly organized, detail-oriented, and adaptable to changing priorities
• Compassionate and empathetic approach to patient care and team leadership.
• Ability to handle challenging situations, employee concerns, and sensitive conversations with professionalism and discretion.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Proficiency with veterinary practice management and workflow systems.

Additional Information

Pay Range: $35 - $38/hr. depending on level of experience

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.