Veterinary Operations Lead - Virginia Beach, VA

veterinaryemergencygroupst; Virginia Beach (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Base pay + 401K match

Health and wellness benefits

Equity potential after 1 year

ER CE + travel stipend

Travel stipend for credentialed VEGs

Job summary

VEG Virginia Beach is seeking an Operations Lead to deliver an exceptional customer experience across triage, front desk operations, and hospital maintenance. You’ll lead a team, optimize schedules, manage inventory, and ensure smooth daily operations that impact pets and their families.

This role rewards ownership, curiosity, and people-focused leadership with a pay rate of $23–$33 per hour, full-time benefits, and ongoing learning opportunities in a fast-paced veterinary ER.

Qualifications

• 1-2+ years of supervisory experience.
• Prior experience with animals in a veterinary environment a major plus.
• Knowledge of Infinity/ImproMed is a plus.
• Ability to stand for prolonged hours, kneel, and lift up to 25 kg solo/40 kg with assistance.
• Must be willing to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Drive customer-focused experience and triage with the team to ensure consistent service.
• Perform general hospital maintenance: reception, refreshment center, cleaning, laundry, stocking, inventory.
• Assist customers by handling inquiries, greet pets and owners, and manage wait times.
• Ensure accurate data entry in software and correct payment processing.
• Oversee cash drawer reconciliation and end-of-day processes.
• Train and monitor new hires in front desk operations and processes.
• Oversee inventory counts, controls, and turnover with vendor relationships.

Skills

supervisory experience

veterinary environment experience

Infinity/ImproMed knowledge

lifting ability (up to 25 kg)

ability to work nights/weekends/holid

comfortable in noisy environment

Tools

Infinity/ImproMed

Job description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Operations Lead, you'll be at the forefront of delivering an exceptional customer experience for our customers, ensuring that every part of VEG triage is both smooth and seamless. You are passionate about helping people and their pets and thrive on creating a welcoming environment, where customers feel cared for from the moment they come through the door. Beyond ensuring every customer's experience is exemplary, you'll handle day-to-day operations with efficiency and care, maintaining all aspects of the hospital and empowering your team to make a real difference in the lives of pets and their families.

WHAT YOU'LL DO

• Drive VEG's customer-focused experience and triage, including participating in rounds and actively working with your team to ensure the experience we're known for happens with each customer
• General hospital maintenance: keeping the reception desk tidy and refreshment center fully stocked, cleaning, laundry, stocking, and inventory
• General customer assistance and support, including handling phone inquiries and call transfers, ensuring customers and their pets are greeted promptly upon arrival, and managing wait times
• Ensure that customer/patient information is entered accurately in company software and payments are processed correctly
• Facilitate cash drawer reconciliation and oversee EOD processes
• Confirm the front desk is covered and maintained at all times
• Train and monitor new hires in daily front desk processes and operations
• Oversee inventory counts and audits, as well as inventory controls, such as reorder points, expiration dates, and product turnover
• Maintain spend within budget set by the hospital manager
• Develop and maintain contacts for vendors, service reps, and drug reps, and maintain log of all invoices
• Drive upkeep and organization of stock areas, ensuring they meet OSHA guidelines
• Spearhead communication regarding inventory with the team and training on inventory management

WHAT YOU NEED

• 1-2+ years of supervisory experience
• Prior experience with animals in a veterinary environment a major plus
• Knowledge of Infinity/ImproMed is a plus
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match: $23-$33/hr
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!).
• Full-time credentialed VEGgies receive a $2,500/year travel stipend.
• Full-time uncredentialed VEGgies receive a $1,000/year tra