Veterinary Kennel Receptionist (Care Coordinator) - Godspeed Animal Care

PetVet Care Centers; Williamsburg (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing Support

CE Stipends

Relief Fund

Culture of Care

Job summary

PetVet Care Centers' Godspeed Animal Care in Williamsburg, VA is seeking a Veterinary Kennel Receptionist (Care Coordinator) to join the team. This role involves administrative and customer service tasks to support the hospital’s operations and patient care.

The kennel side operates alongside the hospital, with responsibilities spanning client interactions, data entry, and coordination of services. The position emphasizes a welcoming front desk presence, strong communication with pet owners, and

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required, or equivalent.
• Receptionist/front desk experience preferred; positive attitude and team player.

Responsibilities

• Provide excellent customer service in person, on the phone, and under stress.
• Manage lobby flow, schedule appointments, and address concerns.
• Assist with basic pet emergencies and ensure safety.
• Assist with medication pickups and inquiries about services.
• Enter and manage data in practice management software, including billing.
• Assist with retail, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end-of-day duties.

Skills

Customer Service

Front Desk

Communication

Computer Skills

Education

High School Diploma

Tools

Practice Management Software

Job description

PetVet Care Centers' Godspeed Animal Care is currently seeking a Veterinary Kennel Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Veterinary Kennel Receptionist (Care Coordinator) who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Godspeed Animal Care in Williamsburg, Virginia has a remarkable origin story — founded in 1995 as a housecall practice, it expanded into a full brick-and-mortar clinic in 2001, and in 2005 added the adjacent St. Francis Pet Resort & Rehabilitation Center, creating a truly comprehensive pet care campus in Williamsburg, VA. Today, the campus offers luxury boarding, rehabilitation therapy, professional grooming, obedience training, doggy daycare, and a pet boutique alongside exceptional clinical veterinary care — making it a one‑of‑a‑kind destination for pets and their families.

This is for St. Francis Pet Resort department of Godspeed Animal Care. This is the kennel side, not the hospital side.

Why Join Us:

• Work at an AAHA-accredited facility committed to high standards of veterinary care, patient safety, and continuous improvement while growing your skills alongside a dedicated team.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Receptionist or prior front desk experience; positive attitude, team player who can also work independently preferred.
• Must be good with clients and have strong computer skills.

Schedule

Roughly 7AM-6PM four days per week. Rotating shifts to include weekends and holidays

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V