Veterinary Hospital Receptionist

Petco; New York (NY); On-site; USD 21,490 - 34,026; Full time

Job summary

A leading pet care provider in New York is seeking a Concierge to join their team. In this role, you will provide excellent customer service to clients visiting the Vetco Total Care hospital. Responsibilities include answering phone calls, scheduling appointments, and greeting visitors. The ideal candidate will have a high school diploma and at least one year of experience in a veterinary practice or a customer-facing role. This position offers a competitive hourly wage ranging from $15.60 to $24.70.

Qualifications

• At least 1 year’s previous experience working in veterinary practice or a customer-facing role.
• Ability to maintain a professional attitude during emotional situations.
• Willing to accept change and offer creative ideas.

Responsibilities

• Answer practice phone and route calls appropriately.
• Maintain hospital appointment calendar and schedule appointments.
• Greet clients and patients upon arrival.

Skills

Excellent written and verbal communication skills

Compassionate and sympathetic demeanor

Exceptional telephone skills

Computer skills

Team player willing to learn

Education

High school diploma

Tools

Practice Management System

Job description

4 days ago Be among the first 25 applicants

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Company Overview

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are purpose‑driven and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Purpose

The purpose of this position inherently involves providing excellent customer care to our Petco full‑service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.

Essential Job Functions

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well‑stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties And Responsibilities

Perform additional duties as assigned.

Education / Experience

• High school diploma is a requirement.
• Must have at least 1 year’s previous experience working in veterinary practice or a customer‑facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System.

Salary Range

$15.60 – $24.70 hourly.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.