Veterinary Hospital Manager

Ethos Veterinary Health; Albuquerque (NM); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Flexible scheduling

Employee discounts

Professional development

Job summary

Route 66 Emergency & Critical Care Center, part of Ethos Veterinary Health, seeks a Hospital Manager in Albuquerque to lead operations, team performance, and client/patient experience. This full-time role partners with the Hospital Director and Medical Director to ensure daily efficiency and a high-performing team.

You will oversee front desk operations, staffing, and scheduling, drive process improvements, and support budget tracking and growth opportunities while upholding a culture of respect

Qualifications

• Leadership experience and ability to coach, give feedback, and manage performance.
• Experience overseeing hospital or practice operations, including front desk operations and staffing/scheduling.

Responsibilities

• Model a culture of respect, accountability, and collaboration.
• Lead with transparency, consistency, and emotional intelligence.
• Provide coaching, feedback, and performance management for team members.
• Address conflict proactively and professionally.
• Encourage and support continuing education and skill advancement.
• Directly oversee front desk operations and team performance.
• Identify inefficiencies and implement process improvements.
• Ensure proper staffing levels and effective scheduling practices with Training leads.
• Maintain compliance with hospital policies, safety protocols, and regulatory standards.
• Support implementation of new systems, tools, and operational initiatives.
• Champion high client service standards across departments and resolve client concerns.
• Help implement strategies to improve client satisfaction, retention, and experience.
• Contribute to hospital financial health through labor management, inventory oversight, cost awareness, and KPI monitoring.
• Partner with Hospital Director on budget tracking and forecasting, and growth opportunities.
• Support revenue growth through improved operations and client experience.
• Participate in hiring, onboarding, and training of new team members and ongoing staff development.
• Conduct or assist with performance evaluations and development plans.
• Collaborate with Hospital Director and Medical Director on strategic decisions and act as liaison.

Skills

Leadership

Team coaching

Operations

Financial awareness

Client service

Change management

Collaborative

Job description

Hospital Manager - Route 66 Emergency & Critical Care Center

$75,000/year – $85,000/year

Full-time opportunity in Albuquerque, New Mexico

Schedule: Full-time, 40 hours per week with a varying schedule to cover shifts across the week as well as occasional weekend days

The Hospital Manager is a key operational and cultural leader within the hospital, responsible for supporting team performance, operational efficiency, and a positive workplace environment. This role partners closely with the Hospital Director and Medical Director to ensure smooth daily operations, a high-performing team, and an exceptional client and patient experience.

Why Join Route 66 Veterinary Emergency & Critical Care Center

At Route 66 Veterinary Emergency & Critical Care Center, part of Ethos Veterinary Health, this role does not operate in isolation or hold sole P&L ownership. Instead, the Hospital Manager contributes to financial performance, operational excellence, and team development as part of a collaborative leadership structure. This position is especially critical as we continue to intentionally rebuild and strengthen our hospital culture, making this an opportunity for a leader who is energized by change, accountability, and team development.

In your day-to-day, you will:

• Model and reinforce a culture of respect, accountability, and collaboration
• Lead with transparency, consistency, and emotional intelligence
• Provide consistent coaching, feedback, and performance management for team members
• Address conflict proactively and professionally
• Encourage and support continuing education and skill advancement
• Directly oversee front desk operations and team performance
• Identify inefficiencies and implement process improvements
• Work with Technical Training and Development leads to ensure proper staffing levels and effective scheduling practices
• Maintain compliance with hospital policies, safety protocols, and regulatory standards
• Support implementation of new systems, tools, and operational initiatives
• Champion a high standard of client service across all departments, and handle and resolve client concerns and escalations
• Help implement strategies to improve client satisfaction, retention, and experience
• Contribute to hospital financial health through labor management and scheduling efficiency, inventory oversight and cost awareness, and monitoring key performance indicators (KPIs)
• Partner with the Hospital Director on budget tracking and forecasting, and identifying growth opportunities
• Support revenue growth through improved operations and client experience
• Participate in hiring, onboarding, and training of new team members, and support ongoing staff development and career pathing
• Conduct or assist with performance evaluations and development plans
• Partner closely with the Hospital Director and Medical Director on strategic and operational decisions, and act as a liaison between leadership and support staff
• Support change management and organizational initiatives
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

What You Bring

• Leadership experience with the ability to coach, provide feedback, and manage team performance
• Experience overseeing hospital or practice operations, including front desk operations and staffing and scheduling practices
• Financial and operational awareness, including labor management, inventory oversight, and monitoring key performance indicators (KPIs)
• A strong client service focus, with the ability to handle and resolve client concerns and escalations
• Strong communication and emotional intelligence, with the ability to address conflict proactively and professionally
• Comfort leading through change and supporting organizational initiatives
• A collaborative mindset and commitment to exceptional patient care

Perks & Benefits

At Route 66 VECCC, we value our team members and offer a comprehensive benefits package, including:

• 401(k) with matching contributions
• Health, dental, and vision insurance
• Life insurance coverage
• Paid time off (PTO) for work-life balance
• Flexible scheduling options
• Employee discounts on veterinary services
• Professional development assistance and ongoing training

Location Highlight

Located along historic Route 66 in Albuquerque's Nob Hill neighborhood, the hospital sits in one of the city's most vibrant and walkable districts, known for its local shops, restaurants, and character. Albuquerque offers a high desert setting with year-round sunshine, easy access to the Sandia Mountains, and a lower cost of living, making it an appealing place to build a career and enjoy life outside of work.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.