Veterinary Hospital Administrator

Thrive Pet Healthcare; Los Angeles (CA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Pet perks and discounts

Job summary

ACCESS San Fernando Valley, part of Thrive Pet Healthcare, seeks a Veterinary Hospital Administrator to lead operations, staffing, budgeting and client service for a 24/7 emergency-focused hospital. The HA will drive culture, efficiency, and financial performance while ensuring compassionate care for pets and engagement of the team.

The role emphasizes cross-functional leadership, budgeting, KPI monitoring, and process improvements to enhance patient care and client satisfaction across shifts.

Qualifications

• 3+ years of hospital management or Supervisory experience in Veterinary Medicine.
• Bachelor's degree in business and/or equivalent business experience.
• CVPM encouraged to apply.
• Experience managing an ER veterinary healthcare.
• Budgeting and financial reporting, including reading a P&L.

Responsibilities

• Oversee the hospital's business activities, including staff hiring and training.
• Work with leadership and finance to prepare and manage budgets.
• Monitor KPIs, set fees, and maintain inventory control system.
• Manage hospital software and implement safety and security procedures.
• Ensure a high level of client service and employee engagement.

Skills

Hospital management

Supervisory experience

Empathy toward clients

Interpersonal communication

Budgeting and P&L

Excel / spreadsheets

Staff leadership

Physical capability

Education

Bachelor's degree in business

CVPM encouraged

Job description

Description

ACCESS San Fernando Valley is looking for a Veterinary Hospital Administrator to join our team as part of the Thrive Pet Healthcare community.

At ACCESS San Fernando Valley, we understand that your pet is a member of your family. Our experienced and compassionate staff is devoted to caring for your pet at every stage of its life. We provide personalized, attentive medical and surgical care to all of our patients.

About You

The Veterinary Hospital Administrator(HA's) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement.

The HA oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.

Compensation negotiable based on credentials and experience with an annual salary starting at $125,000-145,000/yr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Experience & Skills Requirements:

• Required:3+ years of hospital managementor Supervisoryexperience in Veterinary Medicine
• Bachelor's degree in business and/or equivalent business experience
• CVPM encouraged to apply
• Experience managing an ER veterinary healthcare.
• Sound personal judgment in decision-making.
• Capable of leading, managing, and coaching staff at all levels.
• Demonstrated competence in all aspects of staff management, including hiring, coaching and disciplinary action.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Demonstrates competence in budgeting and financial reporting, including reading and analyzing a P&L Statement.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Solid math and Excel/spreadsheet skills.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

About the Hospital

At ACCESS San Fernando Valley, we offer 24/7 emergency and urgent care for dogs and cats. We specialize in Emergency Critical Care, surgery, neurology, cardiology, Internal Medicine and Urgent Care. When your pet is experiencing an emergency, seconds can make a difference – and we are here for you!

Our highly-trained team of emergency veterinarians, technicians, and support staff are here for you 24 hours a day, every day of the year. We will also work closely with your family veterinarian to ensure a continuity of care and the best possible outcome for your pet. We cherish the human-animal bond and will treat every patient and client that comes through our door with compassion, dignity, and respect.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success