Veterinary Front Desk Specialist — Client Care & Scheduling

United Veterinary Care; Hayward (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Flexible Spending Account or Health St

Long Term Disability

Paid Time Off and Holidays

Pet Discounts

Job summary

Gentle Care Veterinary Hospital, a United Veterinary Care Partner, is seeking a Veterinary Office Client Service Representative to manage front desk operations and deliver outstanding customer service to clients and their pets.

The role involves scheduling, payments, deposits, data entry, and coordinating with the veterinary team in a welcoming, professional environment at our Hayward, CA location.

Qualifications

• Preferably 1 year of experience in a veterinary or human medical practice.
• Minimum 1 year of customer service experience (retail, food and beverage, etc.).
• Proficiency in computer skills, including email usage, Microsoft Office, and front desk equipment.
• Basic math skills for processing payments, making change, and handling deposits.
• Familiarity with veterinary terminology and ability to effectively communicate with clients and veterinary team.
• Ability to triage phone calls and waiting room situations to identify emergencies.
• Excellent communication skills and ability to multitask.
• Enthusiastic team player with a positive and patient attitude.
• Must be comfortable working in a seated position for a majority of the day.

Responsibilities

• Provide polite and timely customer service to pet owners in-person and over the phone
• Schedule and confirm appointments, maintain records, provide estimates, and process invoices
• Demonstrate compassion and empathy in stressful and emotional situations
• Maintain a clean, organized, and well-stocked lobby and front office area
• Perform opening and closing procedures, prepare end-of-day reports, and handle deposits
• Conduct data entry tasks, including record-keeping and client questionnaires
• Distribute mail and ensure correct routing of referral letters and lab results
• Admit patients, ensuring accurate information and proper weight measurements
• Opportunities to learn Veterinary Assistant skills available

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Microsoft Office

Cash handling

Tools

Microsoft Office

Job description

Gentle Care Veterinary Hospital, a United Veterinary Care Partner, is seeking a Veterinary Office Client Service Representative to manage front desk operations and deliver outstanding customer service to clients and their pets.

The role involves scheduling, payments, deposits, data entry, and coordinating with the veterinary team in a welcoming, professional environment at our Hayward, CA location.