Veterinary Front Desk & Client Experience Specialist

The Whole Pet Vet Hospital & Wellness Center; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance (Medical)

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate service.

The ideal candidate has 2+ years in customer service, front-desk experience, and is detail-oriented and organized. Fear Free certification is a plus or willingness to obtain it.

Qualifications

• 2+ years in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Fear Free Certification or willingness to become certified
• Proficiency in managing a multi-phone line system and in-person client support

Responsibilities

• Welcome clients and guests and provide outstanding customer service.
• Schedule appointments and manage daily patient flow.
• Answer multi-line phones and assist in-person clients with care information.
• Process transactions and maintain accurate financial records.
• Collaborate with team to ensure a smooth, compassionate visit experience.

Skills

Multi-line phones

Communication skills

Front-desk experience

Organizational skills

Compassionate service

Job description

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate service.

The ideal candidate has 2+ years in customer service, front-desk experience, and is detail-oriented and organized. Fear Free certification is a plus or willingness to obtain it.