Veterinary ER Experience Lead — Flexible Scheduling

VEG ER for Pets; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Travel stipend for part-time VEGgies

Job summary

VEG ER for Pets, located in Columbus, Ohio, is seeking a Customer Experience Coordinator passionate about enhancing the customer experience. In this role, you'll greet customers warmly and oversee all communications, ensuring a seamless experience for pets and their owners.

Ideal candidates will have a minimum of 2 years in customer service, strong communication skills, and the ability to multitask efficiently in a fast-paced environment. VEG is committed to a diverse and inclusive workplace that recognizes and celebrates unique backgrounds.

Qualifications

• 2+ years of experience in a customer service role.
• Highly organized with strong attention to detail.
• Ability to multitask and thrive amidst chaos.

Responsibilities

• Greet customers warmly, in person or online.
• Oversee customer communications and route urgent calls.
• Deliver personalized experiences and resolve concerns.

Skills

Customer service experience

Advanced computer proficiency

Communication skills

Organizational skills

Emotional intelligence

Job description

VEG ER for Pets, located in Columbus, Ohio, is seeking a Customer Experience Coordinator passionate about enhancing the customer experience. In this role, you'll greet customers warmly and oversee all communications, ensuring a seamless experience for pets and their owners.

Ideal candidates will have a minimum of 2 years in customer service, strong communication skills, and the ability to multitask efficiently in a fast-paced environment. VEG is committed to a diverse and inclusive workplace that recognizes and celebrates unique backgrounds.