Veterinary Customer Experience Lead - Flexible Hours

Veterinary Emergency Group (VEG); North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Clinical and leadership programs

Unlimited ER CE + travel stipend

Flexible work schedules

Referral program

VEG swag and employee perks

Job summary

Veterinary Emergency Group (VEG) is hiring a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, delivering warm, professional interactions in-person, by phone, and online.

You’ll work closely with nurses and doctors, ensuring accurate information flow and compassionate guidance for families navigating care and financial decisions. You’ll thrive in a fast-paced hospital setting, with opportunities to grow your career through ongoing learning,

Qualifications

• 2+ years in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Strong communication skills and ability to interact with diverse people
• Able to multitask and stay productive in a fast-paced environment
• High emotional intelligence and empathy
• Adaptable in high-stakes environments
• Problem solving mindset and willingness to innovate
• Willing to work in a noisy environment with odors
• Availability to work nights, weekends, and holidays as needed

Responsibilities

• Greet customers with warmth and urgency in person, on the phone, or online
• Record details and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable customer experiences
• Listen with empathy and resolve concerns promptly
• Keep nursing team and doctors updated on customer needs
• Explain financial options with compassion and confidentiality
• Process payments accurately while protecting information
• Follow up after visits to check on pet care and relationships
• Capture special moments to strengthen connections with customers and pets

Skills

Customer service experience

Software proficiency

Organized

Communication skills

Multitasking

Emotional intelligence

Adaptable

Problem solving

Noisy environment tolerance

Evening/weekend/holiday availability

Tools

Practice management software

Job description

Veterinary Emergency Group (VEG) is hiring a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, delivering warm, professional interactions in-person, by phone, and online.

You’ll work closely with nurses and doctors, ensuring accurate information flow and compassionate guidance for families navigating care and financial decisions. You’ll thrive in a fast-paced hospital setting, with opportunities to grow your career through ongoing learning,