Veterinary Clinic Assistant-VIP Petcare

VIP Petcare; Fresno (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

VIP Petcare is seeking a field-based team member to support pet health services. You will assist with vaccinations, microchips, and wellness products while engaging pet parents in a friendly, knowledgeable manner.

Responsibilities include patient handling, inventory awareness, and safe operation of a company vehicle on clinic days. A HS diploma and valid driver’s license are required; weekend availability may be needed.

Qualifications

• Experience in customer service sales.
• Must be 18 years or older with a valid driver’s license and reliable transportation.
• High School Diploma or equivalent required.

Responsibilities

• Handle payment, dispense and label medication, review discharge paperwork with pet parents.
• Restrain pets for procedures including vaccines, nail trims and microchips.
• Collect and prepare blood and fecal samples for lab tests.
• Drive company vehicle to clinics and manage loading/unloading.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Tools

iPad

Bluetooth devices

Job description

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports to the VIP Petcare team.

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports to the VIP Petcare team.

Essential Duties and Responsibilities (Min 5%)

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Required Qualifications

Experience: Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work. Previous customer service sales experience.

Education: High School Diploma or equivalent required

Preferred Knowledge, Skills Or Abilities

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem-solving, and analytical skillsAbility to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

• Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
• Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period.
• The lookback period starts the first of the month following the date of hire.
• If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
• Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare