Veterinary Client Experience Specialist

MedVet; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

401k match

Paid time off

Shift differential

Uniform allowance

Employee pet discounts

Disability insurance

Education assistance

Job summary

MedVet is seeking a Client Service Representative to be the first point of contact for clients and their pets at our Cincinnati location. The CSR will manage check-ins, phone inquiries, patient escorting, records, payments, and lobby maintenance, ensuring a compassionate, efficient experience.

The ideal candidate demonstrates excellent communication, multitasking, and team collaboration, with familiarity in a veterinary setting preferred. Shift includes evenings and potential overtime as needed.

Qualifications

• Role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions.
• Ability to multi-task and enter data accurately is crucial.
• Individual must maintain a compassionate yet professional composure.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Client service

Verbal communication

Written communication

Attention to detail

Teamwork

Multitasking

Critical thinking

Microsoft Word

Excel

Vet setting experience

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a Client Service Representative to be the first point of contact for clients and their pets at our Cincinnati location. The CSR will manage check-ins, phone inquiries, patient escorting, records, payments, and lobby maintenance, ensuring a compassionate, efficient experience.

The ideal candidate demonstrates excellent communication, multitasking, and team collaboration, with familiarity in a veterinary setting preferred. Shift includes evenings and potential overtime as needed.