Veterinary Client Experience Coordinator

Banfield Pet Hospital; Newton (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

HSA

Parental Leave

Flexible Spending Accounts

Wellness Programs

Pet Wellness Plans

Job summary

Banfield Pet Hospital in Newton, MA is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure friendly, efficient service. You will welcome clients, educate them about preventive care and Optimum Wellness Plans, and coordinate appointments and invoices.

The role requires strong English communication, multitasking, and a commitment to high-quality client service.

Qualifications

• Fluent English in speaking and writing.
• Experience in client service is preferred.
• Ability to multi-task in a fast-paced hospital.

Responsibilities

• Actively recruit new clients by promoting hospital services.
• Route the flow of clients and pets for efficient care.
• Educate clients about wellness plans and preventive care.
• Assist with documentation, pet history, and invoicing.
• Support the veterinary team to maximize productivity.
• Provide welcoming, professional service at all times.

Skills

Communication

Client Service

Time Management

Leadership

Job description

Banfield Pet Hospital in Newton, MA is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure friendly, efficient service. You will welcome clients, educate them about preventive care and Optimum Wellness Plans, and coordinate appointments and invoices.

The role requires strong English communication, multitasking, and a commitment to high-quality client service.