Veterinary Client Care Specialist

Tylervetcenter; Tyler (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Life insurance

Mental health resources

Paid time off

Job summary

AmeriVet in Tyler, TX is hiring a Customer Service Representative to be the frontline for client interactions. You will manage calls, emails, appointments, and billing while ensuring a positive visit experience for both pets and their owners.

The role emphasizes empathy, organized record-keeping, and clear communication. Prior veterinary or medical reception experience is a plus, with a supportive team and growth opportunities within AmeriVet.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred, especially in veterinary/medical settings.
• Strong written and verbal communication; ability to multitask across multiple channels.

Responsibilities

• Answer calls and emails in a timely, professional manner.
• Schedule and manage client appointments with veterinary availability.
• Maintain accurate client and patient records in the system; process payments and insurance where applicable.
• Provide post-visit instructions and promote clinic services and products.

Skills

Communication skills

Customer service

Multitasking

Tech-savvy

Education

High School Diploma

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet in Tyler, TX is hiring a Customer Service Representative to be the frontline for client interactions. You will manage calls, emails, appointments, and billing while ensuring a positive visit experience for both pets and their owners.

The role emphasizes empathy, organized record-keeping, and clear communication. Prior veterinary or medical reception experience is a plus, with a supportive team and growth opportunities within AmeriVet.