Veterinary Assistant: Supportive Care & Client Education

Banfield Pet Hospital; Sacramento (CA); On-site; USD 2,425,000 - 3,098,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

HSA

FSA

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospital in Sacramento, CA is seeking a Veterinary Assistant to support veterinarians and technicians, educate clients on pet health, and advocate for pets in a safe, caring hospital environment.

You will assist with procedures, obtain histories, maintain complete medical charts, and mentor paraprofessionals while applying safe restraints and upholding high standards of care. This role emphasizes teamwork, customer focus, and continuous learning to support excellent patient outcomes.

Qualifications

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.

Skills

Leadership

Action Oriented

Customer Focus

Listening

Peer Relationships

Personal Learning

Functional

Ensure medical quality

Effective communication

Job description

Banfield Pet Hospital in Sacramento, CA is seeking a Veterinary Assistant to support veterinarians and technicians, educate clients on pet health, and advocate for pets in a safe, caring hospital environment.

You will assist with procedures, obtain histories, maintain complete medical charts, and mentor paraprofessionals while applying safe restraints and upholding high standards of care. This role emphasizes teamwork, customer focus, and continuous learning to support excellent patient outcomes.