Veterinary Assistant - Freeland Animal Hospital

Lakefield Veterinary Group; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Veterinary Assistant for Freeland Animal Hospital in Indianapolis, IN. You will support veterinarians and technicians, greet clients, schedule appointments, process payments, and help with front desk duties while ensuring high-quality pet care.

The ideal candidate has a high school diploma or GED, one year in a pet care setting, and comfort with both medical tasks and client-facing responsibilities.

Qualifications

• One year of pet care experience preferred.
• High School Diploma or GED required.
• NAVTA-approved Veterinary Assistant program preferred.

Responsibilities

• Foster a culture built on Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Clean, disinfect, and prepare exam rooms, medical equipment, and surgery between appointments
• Obtain initial patient information, medical histories, vaccination records, and reason for visit; document and update records
• Calm, soothe, comfort, and restrain pets during procedures
• Take notes on examination results and update records as directed by veterinarians
• Provide owners with education and resources on pet care and post-procedure care
• Monitor and track pets' physical status and vital signs after surgery
• Monitor, record, and report the condition of hospitalized and boarded pets
• Clean and disinfect cages, pens, and boarding areas
• Feed, water, bathe, and exercise pets during visits
• Respond to general client questions
• Perform procedures that do not require veterinarian or technician assistance
• Examine pets and perform basic health checks under veterinarian direction
• May administer medication and perform routine lab tests under supervision
• Provide professional, efficient care and exceptional service while maintaining productivity
• Support a collaborative practice environment and adhere to policies and care standards
• Comply with practice policies and quality standards
• Perform other duties as requested

Skills

Animal science

Communication

Attention to detail

Time management

Compassion

Customer service

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Industry internet sites

Job description

Veterinary Assistant - Freeland Animal Hospital

Freeland Animal Hospital - Indianapolis, Indiana

POSITION SUMMARY:

The Veterinary Assistant supports and assists the Veterinarians and Veterinary Technicians, ensuring the safety of pets and clients and the continuity of quality veterinary care. This position also provides client service and front desk support, including greeting clients, answering phones, scheduling appointments, processing payments, and assisting with administrative tasks. The ideal candidate enjoys working with both people and pets and is comfortable transitioning between patient care and client-facing responsibilities throughout the day.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do theRightThing, WOW Service, and Fun
• Clean, disinfect, and prepare exam rooms, medical equipment, and surgery between each appointment
• Obtain initial patient information, medical histories, vaccination records, and the reason for the pet’s visit. Document patient information, and update records
• Calm, soothe, comfort, and restrain pets before, during, and after procedures
• Take note on examination results and updates records as directed by veterinarians
• Provide the owners education, resources and information on how best to care for pets in general, at the Veterinarian’s direction, for specific conditions, and after various procedures
• Monitor and track pet’s physical status and vital signs following surgery
• Monitor, record, and report the physical condition and vital signs of the hospitalized and boarded pets
• Clean and disinfect cages, pens, runs, and boarding areas
• Feed, water, bathe, and exercise pets during their visit
• Respond to general questions from clients
• Perform and set up procedures that do not require Veterinarian or Veterinary Technician assistance
• Examine pets, performing basic health checks, looking for signs of disease, illness, or injury, and treat them under the direction of the Veterinarian
• May administer medication, perform routine laboratory tests, fill prescriptions, and educate client on use and side effects of medication under the direction of a Veterinarian or Veterinary Technician
• Provide professional, efficient, quality care and exceptional service to clients while maintaining maximum productivity
• Support a practice environment that promotes collaboration and teamwork and ensures the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education

• High School Diploma or GED required

Professional Licenses/Certifications

• Certificate of completion from a NAVTA-approved Veterinary Assistant program preferred

Experience

• One year of experience in a pet care setting preferred

Skills, Ability and Knowledge

• Broad knowledge of animal science
• Basic knowledge of pharmacology
• Proficiency with a variety of computer programs including Microsoft Outlook, Word and industry internet sites
• Basic written, verbal, and active listening communication skills with a customer-oriented approach
• Basic mathematical skills to ensure the administration of accurate drug and fluid doses
• Basic analytical, critical thinking, judgement, and problem-solving skills
• Compassion and empathy for both pets and pet owners
• Interact with a variety of clients and employees in a professional, caring, compassionate, and tactful manner
• Strong attention to detail and high level of accuracy
• Strong organizational and time management skills, including managing multiple priorities
• Handle and maintain sensitive and confidential information with discretion
• Maintain a calm demeanor in a work environment that fluctuates from orderly to fast paced and stressful

WORKING CONDITIONS/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking, standing, and sitting for long periods of time. May be exposed to low to moderate noise levels as well as disinfectant/sanitation chemicals, pet dander, and excretions. May experience aggressive, frightened, abused or injured pets that bite and scratch. This position requires exerting up to 30 pounds of force occasionally, and/or 20 pounds frequently, and/or 10 pounds constantly in order to lift, carry, pull or move objects. Ability to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities.

ABOUT LAKEFIELD VETERINARY GROUP

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational supportand resourcesthat allow teams to thrive.

As we grow, wearecommitted to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Our Values

• Respect
• Learning
• Do theRightThing
• WowService
• Fun

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.