Veterinary Assistant

A Caring Doctor (North Carolina), P.C.; Pineville (WV); On-site; USD 20,925 - 26,739; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Continuing Education Allowance

Job summary

VCA Inc. in Pineville, West Virginia, is seeking a Veterinary Assistant to support veterinarians and veterinary technicians in delivering quality care for pets. The role involves educating clients on pet health needs, managing medical charts, and ensuring a safe hospital environment.

The ideal candidate will have a NAVTA approved Veterinary Assistant program certificate and strong communication skills. The position offers an hourly pay range of $15.19 - $19.41 with comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Must be able to perform all required skills of NAVTA approved veterinary assistant programs.
• Must be at least 18 years old to perform duties involving radiography.
• One year related experience required.

Responsibilities

• Support veterinarians and technicians in ensuring quality care for pets.
• Educate clients about pet health needs and services.
• Maintain proper medical charts and history from clients.

Skills

Communication skills

Client service skills

Problem solving skills

Organizational ability

Mathematical ability

Education

Certificate of completion from NAVTA approved Veterinary Assistant program

High School Diploma or equivalent preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Summary of Job Purpose and Function

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times, including performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

The Five Principles

• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications and Competencies

• Leadership
• Action Oriented
• Customer Focus
• Listening
• Peer Relationships
• Personal Learning
• Ensure medical quality
• Effective communication
• Drive for results
• Priority Setting

Capabilities and Experience (Can Do)

• Ability to multi-task – Manage multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills – Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

Attitudes (Will Do)

• Initiative – Shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Experience, Education and Training

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High School Diploma or equivalent preferred.
• Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required, customer service preferred.

Pay Range

$15.19 - $19.41 Hourly

Benefits

• Comprehensive Medical, Dental and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company‑paid) and available Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance for eligible positions.
• Back‑Up Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Other voluntary protection benefits.
• Legal Plan and Identity Protection.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive Discounts.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A better world for pets. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates.