Veterinary Assistant

Petco; Mansfield (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and financial benefits

401K

Paid time off

Job summary

Petco in Mansfield, Texas, is seeking a Veterinary Assistant dedicated to providing excellent medical and customer care in our Vetco Total Care hospital. The ideal candidate must have prior experience in veterinary practice and strong communication skills.

Responsibilities include patient care, assisting with surgeries, and maintaining client records. The position requires working closely with clients and their pets, embodying compassion and professionalism.

Join our team to contribute to a high-quality standard of animal care in a supportive environment.

Qualifications

• Preferred to have at least 1 year of experience in veterinary practice.
• Must have excellent written and verbal communication skills.
• Must be able to maintain a professional attitude during stressful situations.

Responsibilities

• Greet clients and patients; obtain weight and vital signs.
• Assist doctors with surgery, dentistry, and euthanasia.
• Manage patient records and schedule appointments.

Skills

Communication skills

Compassion

Team player

Animal care experience

Education

1 year previous experience in veterinary practice

Tools

Computer skills

Job description

Position Purpose

The purpose of this position inherently involves providing excellent medical care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients. Our Veterinary Assistants set the tone for the technical and customer support in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the practice.

Essential Job Functions

• All hospital staff are responsible for performing their duties in a way that creates an environment in which:
  • The patient's needs always come first.
  • Every team member understands that they have the power to do what it takes to create an exceptional customer experience.
  • Contentious issues are dealt with and resolved as they occur, or as soon as possible.
  • Exceptional teamwork and commitment to shared goals benefits the entire organization.
• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations) and record the electronic medical record. Veterinary Assistants will collect thorough patient histories and document the patient visit in the EMRs.
• Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, HOM and HLOD.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
• Schedule appointments, provide client education, relay test results to doctor and clients, and maintain and update client/patient records.
• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, assistants will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
• Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.
• Under direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

Other Duties and Responsibilities

• Perform additional duties as assigned
• Provide backup phone and front desk support as needed

Nature of Supervision

In all activities related to the care of individual patients, the incumbent will take direct supervision from the veterinarians as well as the Veterinary Technician. For purposes of overall supervision, the incumbent takes direction from the HOM/HLOD or from the supervising technician for the shift.

Planning and Problem Solving

Like all team members, the Veterinary Assistant plays a crucial role in ensuring that day‑to‑day operation of the hospital is efficient and provides an optimal experience for our patients and clients.

Impact

This position will impact the organization by contributing to the growth of a productive practice while focusing on a high‑quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that we have a cohesive, well‑trained, and motivated technical team. The desired end‑result is the creation of an optimal environment that ensures employee retention, patient well‑being, and customer satisfaction.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education/Experience

• Preferred to have at least 1‑year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance at the above‑listed skills
• Must have excellent written and verbal communication skills
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations
• Must have telephone and computer skills
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Work Environment

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Benefits

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO – see Petco Total Rewards.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.