Veterans Residential and Clinical Program Manager

Northlake Behavioral Health System; Mandeville (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Northlake Behavioral Health System in Louisiana seeks a Clinical Program Manager for our new Veterans Services residential program. You will lead the clinical and day-to-day operations, supervise counselors and staff, coordinate services, and ensure regulatory compliance to help veterans stabilize and regain independence.

Under the Executive Director, you will build partnerships with housing providers, Veterans organizations, and community partners, develop workflows, and manage budgeting and

Qualifications

• Master’s degree in social work, counseling, or related behavioral health discipline.
• Current Louisiana Clinical License such as LCSW, LMSW, LPC, or LMFT.
• Post-master’s clinical experience, including leadership of outpatient behavioral health or substance use disorder services.
• At least three years of post-master’s experience, including supervisory or program coordination experience.
• Experience with co-occurring conditions, clinical supervision, crisis coordination, quality improvement, documentation, and regulatory compliance.
• Experience leading multidisciplinary teams and managing program operations.

Responsibilities

• Lead the clinical and day to day operation of the program, including admissions, staffing, safety, and residential operations.
• Coordinate behavioral health, substance use, housing, employment, life skills, benefits, and other supportive services.
• Supervise counselors, case managers, peer specialists, and residential staff.
• Provide clinical supervision and coordinate crisis response and therapeutic support.
• Support individualized goals focused on stability, recovery, and independence.
• Lead quality improvement and ensure strong documentation, compliance, and resident safety.
• Build relationships with housing providers, Veterans organizations, behavioral health providers, employers, and community partners.
• Manage program operations, including scheduling, facilities, contracts, supplies, and budget responsibilities.
• Develop the policies, workflows, intake processes, and partnerships needed to launch the program.

Skills

Leadership

Clinical supervision

Staff coordination

Communication

Organizational skills

Education

Master’s degree in social work, counseling, or related behavioral health

Job description

Position Title: Clinical Program Manager - Veterans Services

Position Status: Full Time, Exempt

Required Licensure: Current clinical licensure including, but not limited to, LCSW, LMSW, LPC, LMFT

Right now, a future Ness Center Veterans Services resident is couch surfing at a friend’s house. Another is living out of their car, running out of options and running out of road. A third may have a home, but may not yet be in a safe emotional place to return to their family.

What they have in common is that they need help finding their way forward. They have given a great deal for the country they love, and they should not have to face this next chapter alone.

What they do not need is judgment. They need a welcoming atmosphere, a safe space to work through their experiences, and people who will meet them where they are and help them figure out what comes next.

Most of all, they need you.

The Opportunity

The Ness Center will be opening a new Veterans Services residential program designed to provide more than a place to stay. We are creating a safe, supportive environment where Veterans can stabilize, address behavioral health and substance use needs, reconnect with their families, and build a path toward independence.

As the Program Manager, under the leadership of the Executive Director, you will lead the clinical and day to day operations of the program. You will oversee the team, coordinate services, maintain clinical and regulatory standards, develop community partnerships, and help build the program from the ground up.

What You Will Do

• Lead the clinical and day to day operation of the program, including admissions, staffing, safety, and residential operations

• Coordinate behavioral health, substance use, housing, employment, life skills, benefits, and other supportive services

• Supervise counselors, case managers, peer specialists, and residential staff

• Provide clinical supervision and coordinate crisis response and therapeutic support

• Support individualized goals focused on stability, recovery, and independence

• Lead quality improvement and ensure strong documentation, compliance, and resident safety

• Build relationships with housing providers, Veterans organizations, behavioral health providers, employers, and community partners

• Manage program operations, including scheduling, facilities, contracts, supplies, and budget responsibilities

• Develop the policies, workflows, intake processes, and partnerships needed to launch the program

What You Need

• Master’s degree in social work, counseling, or a related behavioral health discipline

• Current Louisiana Clinical License such as LCSW, LMSW, LPC, or LMFT

• Post-master’s clinical experience, including leadership of outpatient behavioral health or substance use disorder services

• At least three years of post-master’s experience, including supervisory or program coordination experience

• Experience with co-occurring conditions, clinical supervision, crisis coordination, quality improvement, documentation, and regulatory compliance

• Experience leading multidisciplinary teams and managing program operations

• Strong clinical judgment, leadership, communication, and organizational skills

• Valid driver’s license and ability to travel locally

Preferred Qualifications

• Approved clinical supervisor status, advanced substance use credential, or specialty certification

• Military service, Veteran status, or experience serving Veterans and military families

• Experience with residential, supportive, or transitional housing or homelessness services

• Experience with integrated care, Veterans systems, or Louisiana behavioral health provider networks

What Sets You Apart

You understand that this work is bigger than housing.

You know how to create a residential environment that feels safe without feeling institutional. You can provide structure without taking away independence. You know when someone needs clinical intervention, practical help, or simply someone to listen.

Most importantly, you are comfortable building something that does not exist yet. You see the gaps, create the systems to fill them, and are willing to do the work required to build a place Veterans can trust.

Northlake Behavioral Health is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination based on race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.