Veterans Case Manager

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to support low-income and homeless Veterans in achieving housing stability. This role involves comprehensive case management, including assessments, housing navigation, and resource connection. The ideal candidate will have a Bachelor's degree in a relevant field and experience in case management, particularly with Veterans. Join a mission-driven organization that values diversity and is committed to improving lives through innovative support services. This is a fantastic opportunity to make a meaningful impact in the community while working in a collaborative environment.

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Minimum one year of professional case management experience required.
• Experience working with Veterans and knowledge of military culture is a plus.

Responsibilities

• Conduct assessments and develop Housing Stability Plans for Veterans.
• Link Veterans to VA health care and community resources.
• Deliver budgeting and job readiness coaching.

Skills

Case Management

Communication Skills

Crisis Intervention

Relationship Building

Problem Solving

Technical Proficiency

Cultural Humility

Emotional Resilience

Education

Bachelor’s Degree in Social Work

Bachelor’s Degree in Human Services

Bachelor’s Degree in Psychology

Tools

HMIS (Bit focus Clarity)

CaseWorthy

Google Drive

Microsoft Office

Job description

Job Details

Job Location: Main Plant - San Jose, CA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $30.00 - $30.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Nonprofit - Social Services

Description

Summary

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. Through workforce creation, vocational training, and environmental stewardship, we help individuals overcome barriers to employment and build sustainable lives and communities.

The Supportive Services for Veteran Families (SSVF) Case Manager equips low-income and homeless Veterans with the resources and support needed to achieve long-term housing stability. The position combines trauma-informed case management, rapid rehousing, homeless prevention strategies, and employment navigation to ensure every Veteran has a pathway to permanent housing and a living wage career.

Job Responsibilities

• Comprehensive Case Management – Conduct assessments, develop Housing Stability Plans, and provide intensive, strengths-based case management aligned with SSVF guidelines.

• Housing Navigation – Identify safe, affordable housing options (including master leased units, shared housing, and shallow subsidy models); and landlord incentives; coordinate move in assistance.

• Benefit & Resource Connection – Link Veterans to VA health care, public benefits, behavioral health services, legal aid, and community resources that address barriers to housing and employment.

• Financial & Employment Coaching – Deliver budgeting, credit repair, job readiness, and job placement services in partnership with Mission Services Business Developers.

• Data & Compliance – Maintain timely, accurate case notes in HMIS/Case Worthy; complete SSVF forms, VISPDATs, and quarterly recertifications; ensure files meet VA audit standards.

• Performance Targets – Meet or exceed contract metrics for enrollments, permanent housing placements, housing retention, and client income growth.

• Collaboration & Outreach – Build relationships with HUDVASH, County CoC partners, landlords, and veteran-serving agencies; conduct outreach presentations to generate referrals.

• Crisis Intervention – Employ de-escalation and harm reduction techniques; respond to urgent Veteran needs during regular business hours and participate in a rotating on call schedule as needed.

• Other Duties – Support program innovation, assist with grant reporting, deliver workshops, and perform additional tasks as assigned.

Qualifications

Preferred Qualifications/Experience

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field –or– two (2) years of fulltime case management with homeless or Veteran populations.

• United States Veteran and/or deep knowledge of military culture and Veterans benefits.

• Current CAADE/CADTP/CADAC certification or experience working with cooccurring disorders.

• Familiarity with SSVF regulations, HUD homeless programs, Fair Housing law, and trauma-informed care.

• Experience using HMIS (Bit focus Clarity), CaseWorthy, or comparable case management systems.

• Reliable vehicle, valid California driver’s license, insurance, and an excellent driving record.

Required Qualifications:

• Minimum one (1) year professional case management experience.

Equipment Used

• Computer, telephone, copy and FAX machines

Aptitudes/skills/temperament

• Communication – Strong English language skills in reading, writing, public speaking; bilingual Spanish is highly desirable.

• Relationship Building – Ability to establish and maintain effective, trauma-informed working relationships and facilitate challenging conversations with empathy.

• Learning Agility – Quick understanding new information, regulations, and technology platforms.

• Technical Proficiency – Skilled with Google Drive, Microsoft Office, cloud-based databases, and electronic case management systems.

• Self-Direction – Self-starter who manages time effectively and requires minimal supervision.

• Judgment & Problem-solving – Capable of sound decision-making in fastpacked, high-pressure environments.

• Accountability – Strong sense of personal responsibility; meets deadlines and contract goals.

• Detail Orientation – Accurately reviews data, proofs documents, and avoids errors in arithmetic or reporting.

• Influence & Advocacy – Positively motivates clients and stakeholders toward goal attainment.

• Teamwork – Collaborates across departments and with external partners beyond simple instruction giving.

• Emotional Resilience – Maintains composure in crises and adapts to adverse conditions.

• Cultural Humility – Respects and values individuals from diverse backgrounds; demonstrates sensitivity to military culture, gender identity, race, ethnicity, and disability.

Working conditions

Indoor, climate controlled office with routine community fieldwork (home visits, outreach events). Regular contact with the public, government agencies, and partner nonprofits. Minimal direct supervision; high degree of independence.

Emotional Effort

Moderate: Frequent deadlines and crisis situations; fastpaced environment requiring sustained attention and teamwork.

Physical requirements

The job involves sedentary and light work. Light work requires lifting no more than 20 lbs and frequent lifting and or carrying items weighing 10 lbs.

Light work differs from sedentary work in that it requires substantially more walking and standing, and the lifting required is frequent; or that repetitive manipulation of clothing or other items while seated or standing is frequent.

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law